Damp, mould and preventing condensation in your home – find out more

Hands with mobile phones

22 Feb 2024

Rent updates by text message

As part of our ongoing work to improve overall customer experience, we’re introducing text message updates to keep you informed about your rent account. These text messages will come from +447984444087 and direct you to a Raven web page to display your message. Some examples of messages you may receive are notification of arrears texts, […]

A group of primary schoolers lying on the ground and smiling

08 Feb 2024

February half term ideas

Here’s our roundup of low cost or free activities happening locally to entertain the kids this February half term. The Belfry, Redhill Character event on Saturday 10th February from 10am – 4pm the Belfry will be filled with characters spreading the word about autism acceptance and inclusion. Run by Autism All Stars Foundation. Find out […]

08 Feb 2024

Celebrating our apprentices during National Apprenticeship Week

This week (5th – 11th February) is National Apprenticeship Week, a chance for us to share about what an apprenticeship at Raven looks like and share stories of those on programmes with us. We recruit new apprentices in the Summer ready to begin in September, if you or someone you know is interested in an […]

Customer service team member

30 Jan 2024

New customer service drop in sessions – Horley, Woodhatch, Merstham and Tadworth

From February, we’ll be running monthly drop in customer services sessions in Horley, Woodhatch, Merstham and Tadworth. At these regular drop ins we’ll be on hand to support with: General information, advice and guidance Help with using MyRaven to raise repairs and pay rent Support with tenancy related issues Cost of living support and advice […]

Money box with a christmas hat

12 Dec 2023

Moneywise tips for saving money this Christmas

The festive season is filled with memorable moments but it‘s also a time when our wallets can take a big hit. With the right planning and some creative thinking you can enjoy a fantastic Christmas without breaking the bank. The Moneywise team have put together some top tips for saving money around Christmas time.  Focus […]

RavenTimes

05 Dec 2023

Raven Times – Winter 2023 is out now!

Welcome to the winter issue of your Raven Times! Catch up on our latest news, events happening in your communities and much more in this latest edition. Read the latest Raven Times  In this issue Spotlight on our Moneywise team This year our Moneywise team is celebrating its ten-year anniversary. Over this time, the team […]

Christmas bauble on tree with lights

23 Nov 2023

Local Christmas events guide

We’re so lucky to have loads of festive community events on our doorstep. We hope you enjoy this round up of what’s on in the coming weeks and if we’ve missed something in your area then let us know by emailing raven.comms@ravenht.org.uk. Banstead Saturday 25 November, Banstead Community Centre will be having their Open Day […]

Julie and Angela from Raven Housing Trust in London

21 Nov 2023

We share the positive results from our pioneering Pathways to Employment programme 

Our pioneering Pathways to Employment programme, designed to break down the barriers to employment faced by the many people living in housing insecurity, has had some really positive results. We were pleased to lead a consortium of partners, including Employment Support and Retraining Agency and YMCA East Surrey, throughout the transformative project which spanned over […]

Biodiversity in our communities

15 Nov 2023

Our partnership with Map Impact to showcase new nationwide biodiversity tool

We’ve partnered with pioneering environmental reporting group, Map Impact, to demonstrate how an innovative new tool can be used to improve biodiversity on England’s housing estates. During the Biodiversity Net Gain webinar hosted by Disruptive Innovators Network, our Tadworth development was used to showcase how Map Impact’s nationwide biodiversity measurement and monitoring technology can track performance […]

money notes

08 Nov 2023

Talk Money Week: We answer some of your money questions

Talk Money Week is a great opportunity for us to share some of the common questions we hear in our Moneywise team. Hopefully these will help you with the money issues you’re facing but if you’d like further support from our Moneywise team call us on 0300 123 3399 or raise an enquiry through your […]

lightbulb and piggy bank

07 Nov 2023

Moneywise team’s top 10 tips for saving money on energy

This Talk Money Week, we’re looking at ways you can save money on energy at home. Here are our Moneywise team’s top tips: Using an indoor airer (or outdoor clothes line) is free. If you use a heated airer, it’s cheaper than a tumble dryer and could save you around £55 a year on average. […]

Raven customer drinking tea

26 Oct 2023

Raven Housing Trust: Our story of the year 2022-23

As part of our commitment to being open, transparent, and building on our value of trust, we produce a customer annual report each year. This shows how we’re doing as an organisation, working towards our purpose of Building Homes, Changing Lives. It includes a breakdown of how your rent is spent, how we look after […]

flowers

25 Oct 2023

New website feature: check when your next grounds maintenance visit is due

We’ve now made it easier for you to keep track of when your next grounds maintenance visit is due. Just enter your postcode and it will display the last time Groundscapes, our grounds maintenance contractor, visited and when their next visit to your postcode area is due. Click here to visit our grounds maintenance web […]

19 Oct 2023

How we display your rent and service charge balances is changing

The way we present rent and service charge balances is changing from Monday 6th November.  Currently, when you check your balance, a negative number (-£125) indicates that you’re in credit and a positive number (£125) means you’re in arrears. This has been standard in Housing Associations for many years. However, we’ve chosen to align our […]

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