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Our values

Our values are the foundation for everything we do – so whilst there’s no specific type of person at Raven as we embrace the strength found in diversity, we all share the same values. Our culture is driven by these values and they are the thread that connects our work, and all of us, together.

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Trust: We earn trust by being open and accountable.

Trust

Our customers told us that we weren’t clear about how we expect them to leave our properties when they move to a new home, or that they could be charged for repairs to bring the property back up to standard for new tenants.

In response to this feedback, we created a ‘Leaving Your Home’ guide to provide customers with the right information and ensure complete transparency around what we need from them.

Understand: We truly understand others' needs before we act.

Understand

As part of the re-design of our website and customer portal, we engaged extensively with our customers to understand barriers and pain points.

One thing we heard was that it was difficult to quickly find the right information, so we asked our customers to help us prioritise the services they access via the website landing page, and invited them to be involved with testing to make sure the website is intuitive, easy to use, and fully meets their needs.

Collaborate to innovate: We collaborate with colleagues, customers and partners to develop innovative services.

Collaborate

We wanted to understand the main challenges our customers face and to come up with ideas to better support them, so we carried out an 8-week ‘spark lab’ innovation project. Staff from across the organisation worked together to review our data, speak to customers, and generate solutions.

The outcome is our Settling-In service, providing customers with support during the first 12 weeks of their tenancy. As a direct result of this service, our customers say they feel better able to manage their household bills and more established within the community.

Care: We come to work because we care about providing good quality, affordable homes and services to those that need them. We believe we can make tomorrow better than today.

Care

During the pandemic we launched our Hardship Fund to support customers who were badly impacted.

This scheme has made such a difference that we have decided to keep it running and to increase the budget. It is now our Customer Support Fund, and we use it in various ways to assist those who need it, such as by purchasing white goods or furniture essentials; helping customers to overcome barriers to living well in their Raven home.

The Raven way

Our culture is the expression of our values – it’s how we live them every day. At Raven, community and inclusion are at the heart of our culture, as it’s by working together and engaging with our customers that we can achieve our purpose.

What we offer

To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. The benefits of working at Raven are:

Social purpose

The reason we’re here is to change lives through providing homes and services. Our business strategy focuses on delivering value and meaning for our customers and employees.

Culture and People

We are a community of unique individuals with shared values, working together to achieve our purpose and create a great experience for our customers and one another. We love to get together and have team away days, social events, online hobby groups, and an annual Christmas party.

Carbon reduction

We want to make tomorrow better than today, and this includes reducing our carbon footprint. We’re already a sector leader with our carbon reduction programme and have recently launched a commercial venture, Raven Renewables, focused on delivering renewable energy solutions.

Innovative projects

We seek to constantly improve, using new technologies and ways of working. We have projects underway piloting how the Internet of Things, intelligent automation, and predictive analytics can help us deliver even better services to our customers.

Diversity and Inclusion

Community is at the heart of our culture so it’s vital we all feel comfortable to be ourselves at work – it’s our differences that make us interesting, whilst our values bind us together. Our ED&I Team (EDIT) help us to identify targeted action and support for all our employees. We are Disability Confident Committed and a member of the Women’s Trade Network.

Wellbeing

We take a holistic approach to wellbeing encompassing physical, mental, social, and financial, and the support we offer includes an employee assistance programme, health cash plan, Mental Health First Aiders, financial education, health checks, physiotherapy app, annual flu jab, and more.

Flexible Working

Work-life balance means something different to everyone, so we support you to fit your work around your life in the way that’s best for you, your role, and our customers. We provide a generous holiday entitlement, the opportunity to buy and sell leave, enhanced maternity and paternity pay, and sabbaticals after 5 years of service.

Learning and Development

We want to equip you with the skills you need now and for the future and so we provide self-directed learning, training sessions, professional qualifications, and the opportunity to develop your experience via projects, forums, secondments, community events, and working groups.

Celebrating Success

We reward team and individual contribution via our voucher-based recognition scheme and share great customer feedback on Facebook Workplace. We have long service awards to recognise commitment, and extra mile awards for those who go above and beyond.

Employee Involvement

As a community, it’s important to us that everyone has their views heard. We run quarterly staff surveys and have an employee forum and ED&I team, as well as regular team meetings, focus groups, and events where we share information and ideas.

Security for the future

We provide a generous pension scheme and contribute the equivalent of up to 10% of your salary. We also provide life insurance of 3 times your basic salary.

Extra Benefits and Perks

We support to you make your money go further with our retail discounts, cycle to work scheme, and cost-effective ways to purchase dental insurance and health assessments. For our Trades, we provide work vans, tools and uniform free of charge.

What we ask

It’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great customer experience. Our culture statements form the principles for how we work and what we expect of one another.

One Raven

We are a community with a shared purpose. We are inclusive and value everyone’s contribution.

Customer first and right first time

We put our customers at the heart of our decisions, and always keep our promises.

Right people, right focus

We take responsibility for our areas of work, trust one another to make decisions, and avoid unnecessary bureaucracy.

Keep things simple

We’re straightforward and say what we mean. We have clear, well-defined processes that help rather than hinder.

Use feedback and data to improve

We make decisions based on feedback, data, and insights, rather than relying on gut instinct or assumption.

Bold and innovative

We’re curious, try new things, and learn from our mistakes. We want to make tomorrow better than today.

Question to understand

We are solution-focussed, working together to identify and fix problems. We ask rather than tell.

Words matter

We choose our words with care and recognise their impact. We listen carefully, to hear the meaning behind words.

What our employees say

Don’t just take it from us – listen to what our employees have to say about working at Raven.

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Ready to join us?

Ways to work for us

We have a diverse range of positions and offer several routes to a career at Raven. Whichever route you choose, you’ll be a valued member of our team and supported to achieve your aspirations.

Current vacancies

Our selection process

We’re a values-driven organisation with a strong social purpose, so it’s important our employees share our passion as well as having the skills and behaviours to achieve our ambitions.

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