Raven Housing Trust

The way we display your rent and service charges has changed!

The way we present rent and service charge balances has changed.

Damp, mould and preventing condensation

We're committed to helping you deal with issues of damp and mould in your home. When mould grows it’s the biggest indicator that you have a problem with condensation in your home. There are some things you can do at home to prevent condensation, read our guide to find out more. You can also report issues of damp on your MyRaven online account or by calling 0300 123 3399

We're now working with Gas Call Services

For any gas servicing and repairs, please now contact Gas Call Services on 0330 002 1169

Our story of the year: 2022-23

As part of our commitment to being open, transparent, and building on our value of trust, we produce a customer annual report each year. This shows how we're doing as an organisation, working towards our purpose of Building Homes, Changing Lives. It includes a breakdown of how your rent is spent, how we look after your home and the extra support we provide. This year, we've created a video as a snapshot of the report

Cost of living crisis

We know many of you are worried about paying your rent and bills, especially with the increase in energy prices and the cost of living.

We want to reassure you that no one will be evicted from their home as a result of financial hardship, this is as long as you continue to talk to us and accept the support offered. Legal action is only taken as a last resort where we are unable to come to an affordable payment arrangement and we will always try to discuss this with you before taking action.

Sign up to MyRaven today!

Your new and improved self-serve portal, where you can manage your account with us online, when it suits you. Once registered you'll be able to pay your rent and service charges, request repairs and much more!

Work with us

Join a community of people who share the same values and are passionate about making a difference