Damp, mould and preventing condensation in your home – find out more

You can get in touch using lots of different ways. If you are a customer with a MyRaven account, this is the best way to contact us with a specific request.

Take me to MyRaven

Our opening hours

Customer Services opening hours: Monday – Friday 9am-5pm*

Front reception opening hours (by appointment only): Monday – Friday 9am-5pm

*Please note, our call centre will usually be closed every Thursday 10-11:30am for routine staff training (unless we communicate otherwise on Facebook). Emergency support will be provided during this time by our out of hours service by calling 0300 123 3399

Emergency repairs

To report an emergency outside of office hours please call 0300 123 3399 and follow the instructions.


Customer service drop ins

  • First Friday of the month from 11am-1pm at Horley Community Centre, Albert Road, Horley, RH6 7JA (Next drop in Friday 1st March)
  • Second Wednesday of the month from 12-2pm at Woodhatch Community Centre, Whitebeam Drive, Reigate, RH2 7LS (Next drop in Wednesday 13th March)
  • Third Wednesday of the month from 12-3pm at Merstham Community Hub, 2b Portland Drive, Merstham, RH1 3HY (Next drop in Wednesday 20th March)
  • Fourth Friday of the month from 1-3pm at St Mark’s Church, St Mark’s Road, Tadworth KT18 5RD (Next drop in Friday 22nd March)

We’ll be on hand to help with:

  • General information, advice and guidance
  • Help with using MyRaven to raise repairs and pay rent
  • Support with tenancy related issues
  • Cost of living support and advice

No appointment needed – drop in for a chat with someone from our friendly team.


We have very limited on-site parking. Please see a selection of alternative parking options below.

Nearby car parking

Press and media enquiries

If you have a media enquiry please contact Sarah Thomas at See Media on 0121 827 6625 or email raven@see-media.co.uk.

Contact details

Take me to MyRaven

Telephone: 0300 123 3399 (prices dependent on provider)

Facebook messenger: RavenHousingTrust

Email: raven@ravenht.org.uk

For boiler servicing or gas repairs, please call Gas Call Services: 0330 002 1169 (prices dependent on provider)

Our office address

Raven Housing Trust
Raven House
29 Linkfield Lane

Find us on Google maps


Visits strictly by appointment only, please.

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