Housing Officers – supporting you to live well in your home, as a tenant or homeowner
Our team of Housing Officers play an important role in supporting you to manage your tenancy and making sure your neighbourhood is safe, clean and well managed.
After listening to your feedback, we’ve heard that you want to see staff who understand your immediate area better and know what it’s like where you live. You told us you’d like to see more visible estate management to help with community safety and for us to deal with your enquiries quickly.
So, we have organised our neighbourhoods into smaller patches, each looked after by their own Housing Officer. This means your Housing Officer can get to know you better, understand your household and your circumstances and provide a more tailored and supportive service to suit your needs.
What your Housing Officer does
Your Housing Officer is here to help you manage your tenancy, keep your neighbourhood safe and well maintained, and connect you
with support when you need it.
They can support you with:
- Questions about your tenancy or lease
- Changes to your tenancy
- Making sure communal areas are kept clean, clear and well maintained
- Estate inspections and neighbourhood concerns
- Reports of fly-tipping, vandalism or anti-social behaviour
- Money worries, wellbeing needs or other tenancy issues
- Directing you to further support within Raven and with local partners
- Community events, local projects and ways to get involved
You’ll see your Housing Officer more often in your neighbourhood through regular walk arounds, community events and an annual visit, giving you more chances to speak with us face-to-face.
If you need to contact your Housing Officer, you can do so through the Customer Hub. Our Customer Hub is is your first point of contact and they can answer most of your queries straight away. If they’re unable to, they will pass your enquiry to your Housing Officer, or one of our specialist teams, who may be better placed to help with your enquiry.
Check who your Housing Officer is
You can now check who your Housing Officer is by entering your postcode here or through your MyRaven online account.