Damp, mould and preventing condensation in your home – find out more

Hands with mobile phones

22 Feb 2024

Rent updates by text message

As part of our ongoing work to improve overall customer experience, we’re introducing text message updates to keep you informed about your rent account. These text messages will come from +447984444087 and direct you to a Raven web page to display your message. Some examples of messages you may receive are notification of arrears texts, […]

Julie and Angela from Raven Housing Trust in London

21 Nov 2023

We share the positive results from our pioneering Pathways to Employment programme 

Our pioneering Pathways to Employment programme, designed to break down the barriers to employment faced by the many people living in housing insecurity, has had some really positive results. We were pleased to lead a consortium of partners, including Employment Support and Retraining Agency and YMCA East Surrey, throughout the transformative project which spanned over […]

Raven customer drinking tea

26 Oct 2023

Raven Housing Trust: Our story of the year 2022-23

As part of our commitment to being open, transparent, and building on our value of trust, we produce a customer annual report each year. This shows how we’re doing as an organisation, working towards our purpose of Building Homes, Changing Lives. It includes a breakdown of how your rent is spent, how we look after […]


25 Oct 2023

New website feature: check when your next grounds maintenance visit is due

We’ve now made it easier for you to keep track of when your next grounds maintenance visit is due. Just enter your postcode and it will display the last time Groundscapes, our grounds maintenance contractor, visited and when their next visit to your postcode area is due. Click here to visit our grounds maintenance web […]

19 Oct 2023

How we display your rent and service charge balances is changing

The way we present rent and service charge balances is changing from Monday 6th November.  Currently, when you check your balance, a negative number (-£125) indicates that you’re in credit and a positive number (£125) means you’re in arrears. This has been standard in Housing Associations for many years. However, we’ve chosen to align our […]

engineer working on boiler

13 Sep 2023

Introducing our new gas contractor

We’re pleased announce that our new gas contractor is Gas Call Services. Gas Call Services is working in partnership with Raven and will be carrying out gas safety checks and boiler repairs on Raven properties from 1st October 2023. What will Gas Call Services be doing for Raven? All annual gas safety appointments, gas servicing […]

Groundscapes team member and van

08 Feb 2023

Introducing our new grounds maintenance partner

We’re delighted to announce that we have brought Groundscapes Limited on board as our new grounds maintenance contractor. They started their contract in December 2022, so you may have seen them out in your local community already. Angela Fitzpatrick, procurement manager at Raven, said: “We’re thrilled to have Groundscapes on board and congratulate them on […]

Raven customer & team member

31 Jan 2023

Preparing for new Tenant Satisfaction Measures

We’re regulated by The Regulator of Social Housing to make sure that we provide good quality homes and services for our customers.  The Regulator of Social Housing has created a new set of Tenant Satisfaction Measures (TSMs) to check that we are providing customers with good quality homes and services. We are asked to gather […]

04 Oct 2022

Water usage survey FAQs

The Government has a strategy to make sure water is managed well as it’s a vital resource we need to protect. To help us to understand how water is used, we are undertaking a water survey of the homes we own and manage in Sussex. Every household this concerns will receive an initial letter detailing […]

14 Sep 2022

Latest government announcement: energy price guarantee

You may have heard the cost of gas and electricity for the average household is going to be capped at £2,500 per year. It had been due to rise to £3,549 before the government made its announcement last week. But what does this mean for you? We asked our Moneywise team to give us a […]

07 Sep 2022

Local mayor visits retirement scheme to discuss the role of supported housing

Last week, the Mayor of Reigate and Banstead, Cllr Frank Kelly, visited Portland House in Merstham, run by Surrey-based housing provider Raven Housing Trust, to see for himself the value of supported housing in enabling independent living. As part of the National Housing Federation’s Starts at Home Day, the Mayor met with Raven’s customers and […]

Gas safety week: Keeping our nation safe

06 Sep 2022

Supporting Gas Safety Week:
12-18 September

UPDATE: Gas Safety Week has been cancelled due to national mourning. This blog has been kept here so you can refer to it for important information about gas safety.  We are proud to be supporting Gas Safety Week 2022. It’s an annual week to raise awareness of gas safety and the importance of taking care […]

01 Sep 2022

Help with cost of living on its way

There’s currently a lot of information out there on the cost of living and support available, which sometimes can feel a little overwhelming and confusing. Our Moneywise team have put together this easy-to-read summary of what help is coming and the government support you could be entitled to. Cost of Living payments Low-income households Millions […]

Don't Pay UK, Oct 1, logo

16 Aug 2022

What’s ‘Don’t Pay UK’ all about?

It’s been all over the news and top of the political agenda that energy prices are likely to rise significantly in both October and January, when the energy cap is set to increase. The energy cap is the maximum cost energy companies can charge customers on default tariffs per unit. A group of activists have launched […]

25 Jul 2022

Two couples from the Ukraine helped to find work and settle in the UK

Following the outbreak of war in Ukraine, over 12 million people have fled their homes, with more than 60,000 Ukrainians now calling the UK home, whether temporarily or permanently. Two couples have been supported by Raven Housing Trust’s *Working Homes employment scheme after being referred by Reigate & Banstead Borough Council. They had little or […]

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