Collecting our Housing Technology Award

07 Mar 2024

We’re winners!

We’re absolutely thrilled to have won the Gold Award for Customer / Tenant Services at the Housing Technology Awards 2024! Our award was for our Better Connected programme, which has seen us go through a big transformation over the last few years. We’ve replaced multiple IT systems with a single platform, which means we can […]

Raven team member talking to customer

28 Apr 2023

Our excellent customer service recognised for twelfth year

We’re delighted to have retained our prestigious Customer Service Excellence (CSE) accreditation for the twelfth year running! CSE is awarded to public organisations that can prove they know and understand their customers and deliver high quality services which are continuously improving. This accreditation is awarded following a thorough and robust assessment from an external inspector […]

10 Feb 2023

We’re winners in the Housing Digital Awards!

We’re absolutely delighted to have won the Best Digital Transformation award at this year’s Housing Digital Awards. The award recognises the work we’ve all been doing with our Better Connected programme over the last three years. With Better Connected, we’ve completely transformed the way our organisation operates. Not only have we improved our customers’ experience, […]

17 Mar 2022

Raven successfully retained accreditation for Customer Service Excellence (CSE)

The CSE accreditation recognises Raven as an organisation that puts its residents first and strives to provide excellent customer service focused on residents’ individual needs and preferences. The rigorous assessment process tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism, and […]

22 Sep 2021

Raven’s Redhill lockdown IT project scoops Mayor award

Volunteers who have provided an IT lifeline for Surrey families struggling during lockdown have won an award for their sterling work. The Level Up Redhill Reigate Banstead team has scooped a Volunteer Crisis Response Award in the annual Reigate & Banstead Volunteer Awards. Borough Mayor Councillor Jill Bray presented the awards during a ceremony at […]

27 Jul 2021

Raven named top sustainable housing provider

Raven Housing Trust has been placed sixth in Housing Digital’s top 30 sustainable housing providers. Launched this year, the list published by Housing Digital aims to celebrate the efforts the social housing sector is making to help combat the climate crisis and achieve net-zero carbon. The biggest contributor, by far, to our carbon footprint is our […]

21 Jul 2021

Level Up’s driving force wins national recognition

An inspirational colleague at Raven Housing Trust has won national praise for his tireless work supporting residents over the past year. Steve Ward, our Digital Inclusion Officer, has launched and run our phenomenally successful ‘Level Up’ project to help families struggling to afford a computer for home schooling their children during the pandemic. The scheme […]

Housing awards - celebrating the leaders, innovators and changemakers across our sector finalist

19 Jul 2021

Raven’s climate change champion steps into the spotlight

The woman who has led Raven Housing Trust’s work to help tackle climate change and make our homes more energy efficient is in the running for a national award. Joanna Hills, our Director of Assets and Services, has been named a finalist in the Women in Housing Awards for ‘Professional of the Year’. The accolade […]

12 Feb 2021

Raven ranked a top digital landlord

Raven Housing Trust has been named a leading innovator in embracing the opportunities of digital technology over the last year. We have been ranked 22nd in Housing Digital magazine’s Top 30 Digital Housing Providers, in recognition of how we have worked to maintain services for customers during the coronavirus pandemic. The list celebrates landlords who, through […]

LABC Building Excellence Awards 2020, Regional Finalist

20 May 2020

Affordable homes in Redhill recognised for excellence

Raven’s development of 34 affordable homes in Ranmore Close in Redhill, which was completed in June 2019, has been shortlisted in both the Best High-Volume Housing Development and Best Social or Affordable New Housing Development categories. The winners of the South East LABC Building Excellence Awards will be announced on Tuesday 8th September. The new […]

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