To enable this to happen, we employ specialised surveyors every five years to provide a detailed report on all major parts of your home – from the kitchen and bathroom, to the front door and boiler.
We hold data on each major component’s age and this informs our plan for when each component is replaced. It enables us to plan our major upgrading programme and allows our repairs team to organise their work programme. We have a 30-year business plan, with a total budget of over £600m, to spend on major upgrades.
Each major part, as listed below, has a lifespan which helps us to determine when it needs upgrading – although these are only guidelines and are flexible depending on the actual condition.
If you would like to arrange a survey to check the expected lifespan of the major parts in your home or would like to find out how old they are, please make a request through the MyRaven customer portal.
We are also committed to improving the energy and carbon performance of your home, therefore improving its affordability and lessening its environmental impact.