19 Oct 2023
The way we present rent and service charge balances is changing from Monday 6th November. Currently, when you check your balance, a negative number (-£125) indicates that you’re in credit and a positive number (£125) means you’re in arrears. This has been standard in Housing Associations for many years. However, we’ve chosen to align our […]
17 Oct 2023
As the leaves turn brilliant shades of red and orange and a crisp chill settles into the air, October half term is almost here and so is the question… “what can I do to entertain the kids?” If you’re wanting to keep the kids busy during the break, you’re in for a treat (no tricks […]
28 Sep 2023
Each year we have an all-staff day, during which we spend the morning in our communities taking part in activities, everything from painting and gardening to supporting local charities and activities at sheltered housing schemes. 295 members of the Raven team worked across 18 different projects in our communities – that’s a massive 885 hours […]
27 Sep 2023
Welcome to the Autumn issue of your Raven Times! Introducing our new gas contractor, a roundup of summer events and much more in this latest edition. Read now In this issue Introducing our new gas contractor We’re pleased to introduce to you our new gas contractor, Gas Call Services. They will be taking over from […]
15 Sep 2023
Gas Safety Week is an annual safety week to raise awareness of gas safety and the importance of taking care of your gas appliances. Badly fitted and poorly serviced gas appliances can cause gas leaks, fires, explosions, and carbon monoxide (CO) poisoning. CO is a highly poisonous gas that can kill quickly with no warning, […]
14 Sep 2023
The Mayor of Reigate and Banstead, Cllr Eddy Humphreys, visited Portland House in Merstham (one of our sheltered housing schemed) to meet residents and staff as part of the National Housing Federation’s Starts at Home campaign, which celebrates the positive impact of supported housing on communities across the country. The visitors were greeted by residents […]
13 Sep 2023
We’re pleased announce that our new gas contractor is Gas Call Services. Gas Call Services is working in partnership with Raven and will be carrying out gas safety checks and boiler repairs on Raven properties from 1st October 2023. What will Gas Call Services be doing for Raven? All annual gas safety appointments, gas servicing […]
12 Sep 2023
We were delighted to welcome The Mayor of the Borough of Reigate & Banstead, Cllr Eddy Humphreys and Mrs. Sarah Humphreys, the Mayoress, along with members of the Swift Protection Association in Banstead (SPAB) to our homes in Pound Road, Banstead, earlier this month. The group took a tour of the swift colony area as […]
23 Aug 2023
We have pledged our support for a new employment support campaign on a recent visit to Westminster Palace. As members of Communities That Work, we were invited to attend the group’s Summer Parliamentary Reception, launching its A Future that Works campaign, along with the Minister for Social Mobility, Mims Davies MP, and other Parliamentarians. Communities […]
24 Jul 2023
We had a brilliant time at the Merstham community fun day. Our smoothie bikes were out and despite the rain a great day was had by all… we even got the Mayor of Reigate and Banstead making a smoothie!
10 Jul 2023
Each year we refresh our image library and have a photoshoot day to take photos we can then use throughout the year. These photographs are used on social media, our website, on posters and in our annual report and other publications. Would you like to be a model for us this year? We use a […]
06 Jul 2023
Not all super heroes wear capes! Today is heroes day during ASB Awareness Week. We wanted to share with you a chat we had with one of our Tenancy Enforcement Officers about their role and how they help customers who are victims of ASB. What does a Tenancy Enforcement Officer do? “It’s certainly a role […]
04 Jul 2023
This week it’s ASB Awareness Week and the theme this year is ‘know your rights’. With 94% of people not knowing what an ASB case review is, we want to make sure you have the information you need so that you know your rights. What is an ASB case review? The ASB case review (formally […]
03 Jul 2023
We’re supporting Anti-Social Behaviour (ASB) Awareness Week from 3rd-9th July. Throughout the week we’ll be attending events and sharing important information about ASB and to highlight your rights if you’re a victim. What’s going on this week? Throughout this week we’ll be with Surrey Police and Reigate and Banstead Council at various community events. We’ll […]
30 Jun 2023
Welcome to the Summer issue of your Raven Times! We’ve listened to your feedback and given Raven Times more of a community focus. The ‘update from our wardens’ section is back, there’s a new ‘community noticeboard’ feature, details of our gardening competition and much more in this latest edition. Read now