‘Nice and quick’ – new lifts at Portland House making a difference to residents

Our residents at Portland House, a sheltered housing scheme, in Merstham are delighted with new lifts we’ve put into the building this year. Portland House has five floors with 41 flats for customers over the age of 55.

The block, which was built in 1970, previously had two lifts that each stopped on alternate floors. Due to their age, and despite ongoing maintenance, there were ongoing issues with the reliability of the lifts.

“You get in and you feel safe, I’m not worried these will break like the old ones.” – Ann

This year we invested in two new lifts for Portland House, both of which now stop at all floors making it easier for residents to move around the building. The new lifts are also more accessible – wider to allow for easier access and large enough to fit mobility aids in.

During the process, which included major building works to widen doors and add doors to each floor, our team of Support Co-ordinators were on hand to give extra support to residents.

The new lifts are part of ongoing works at Portland House to make sure the building meets the needs of the residents who live there.

“It’s lovely having two lifts that do all floors as we don’t have to wait so long. They’re nice and quick and so much quieter.” – Elaine

Find out more about our sheltered housing schemes here.