Damp, mould and preventing condensation in your home – find out more

Raven customer drinking tea

26 Oct 2023

Raven Housing Trust: Our story of the year 2022-23

As part of our commitment to being open, transparent, and building on our value of trust, we produce a customer annual report each year. This shows how we’re doing as an organisation, working towards our purpose of Building Homes, Changing Lives. It includes a breakdown of how your rent is spent, how we look after […]

flowers

25 Oct 2023

New website feature: check when your next grounds maintenance visit is due

We’ve now made it easier for you to keep track of when your next grounds maintenance visit is due. Just enter your postcode and it will display the last time Groundscapes, our grounds maintenance contractor, visited and when their next visit to your postcode area is due. Click here to visit our grounds maintenance web […]

19 Oct 2023

How we display your rent and service charge balances is changing

The way we present rent and service charge balances is changing from Monday 6th November.  Currently, when you check your balance, a negative number (-£125) indicates that you’re in credit and a positive number (£125) means you’re in arrears. This has been standard in Housing Associations for many years. However, we’ve chosen to align our […]

Little children dressed up for halloween

17 Oct 2023

What’s on this October half term

As the leaves turn brilliant shades of red and orange and a crisp chill settles into the air, October half term is almost here and so is the question… “what can I do to entertain the kids?” If you’re wanting to keep the kids busy during the break, you’re in for a treat (no tricks […]

Raven team decorating a wall

28 Sep 2023

Raven people power at community activities

Each year we have an all-staff day, during which we spend the morning in our communities taking part in activities, everything from painting and gardening to supporting local charities and activities at sheltered housing schemes. 295 members of the Raven team worked across 18 different projects in our communities – that’s a massive 885 hours […]

RavenTimes

27 Sep 2023

Raven Times – Autumn 2023 is out now!

Welcome to the Autumn issue of your Raven Times! Introducing our new gas contractor, a roundup of summer events and much more in this latest edition. Read now In this issue Introducing our new gas contractor We’re pleased to introduce to you our new gas contractor, Gas Call Services. They will be taking over from […]

15 Sep 2023

We’re supporting Gas Safety Week!

Gas Safety Week is an annual safety week to raise awareness of gas safety and the importance of taking care of your gas appliances. Badly fitted and poorly serviced gas appliances can cause gas leaks, fires, explosions, and carbon monoxide (CO) poisoning. CO is a highly poisonous gas that can kill quickly with no warning, […]

14 Sep 2023

We celebrate Starts at Home Day with the Mayor of Reigate and Banstead

The Mayor of Reigate and Banstead, Cllr Eddy Humphreys, visited Portland House in Merstham (one of our sheltered housing schemed) to meet residents and staff as part of the National Housing Federation’s Starts at Home campaign, which celebrates the positive impact of supported housing on communities across the country. The visitors were greeted by residents […]

engineer working on boiler

13 Sep 2023

Introducing our new gas contractor

We’re pleased announce that our new gas contractor is Gas Call Services. Gas Call Services is working in partnership with Raven and will be carrying out gas safety checks and boiler repairs on Raven properties from 1st October 2023. What will Gas Call Services be doing for Raven? All annual gas safety appointments, gas servicing […]

Raven welcomes Mayor to swift conservation site

12 Sep 2023

We welcome Mayor to swift conservation site

We were delighted to welcome The Mayor of the Borough of Reigate & Banstead, Cllr Eddy Humphreys and Mrs. Sarah Humphreys, the Mayoress, along with members of the Swift Protection Association in Banstead (SPAB) to our homes in Pound Road, Banstead, earlier this month. The group took a tour of the swift colony area as […]

Raven colleagues at the Westminster event

23 Aug 2023

We head to Westminster for campaign launch

We have pledged our support for a new employment support campaign on a recent visit to Westminster Palace. As members of Communities That Work, we were invited to attend the group’s Summer Parliamentary Reception, launching its A Future that Works campaign, along with the Minister for Social Mobility, Mims Davies MP, and other Parliamentarians. Communities […]

24 Jul 2023

Merstham community fun day

We had a brilliant time at the Merstham community fun day. Our smoothie bikes were out and despite the rain a great day was had by all… we even got the Mayor of Reigate and Banstead making a smoothie!

10 Jul 2023

Could you be one of our next models for our upcoming photoshoot?

Each year we refresh our image library and have a photoshoot day to take photos we can then use throughout the year. These photographs are used on social media, our website, on posters and in our annual report and other publications. Would you like to be a model for us this year? We use a […]

06 Jul 2023

ASB – Heroes Day

Not all super heroes wear capes! Today is heroes day during ASB Awareness Week. We wanted to share with you a chat we had with one of our Tenancy Enforcement Officers about their role and how they help customers who are victims of ASB. What does a Tenancy Enforcement Officer do? “It’s certainly a role […]

04 Jul 2023

ASB – Know your rights!

This week it’s ASB Awareness Week and the theme this year is ‘know your rights’. With 94% of people not knowing what an ASB case review is, we want to make sure you have the information you need so that you know your rights. What is an ASB case review? The ASB case review (formally […]

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