08 Feb 2023
We’re delighted to announce that we have brought Groundscapes Limited on board as our new grounds maintenance contractor. They started their contract in December 2022, so you may have seen them out in your local community already. Angela Fitzpatrick, procurement manager at Raven, said: “We’re thrilled to have Groundscapes on board and congratulate them on […]
31 Jan 2023
We’re regulated by The Regulator of Social Housing to make sure that we provide good quality homes and services for our customers. The Regulator of Social Housing has created a new set of Tenant Satisfaction Measures (TSMs) to check that we are providing customers with good quality homes and services. We are asked to gather […]
04 Oct 2022
The Government has a strategy to make sure water is managed well as it’s a vital resource we need to protect. To help us to understand how water is used, we are undertaking a water survey of the homes we own and manage in Sussex. Every household this concerns will receive an initial letter detailing […]
14 Sep 2022
You may have heard the cost of gas and electricity for the average household is going to be capped at £2,500 per year. It had been due to rise to £3,549 before the government made its announcement last week. But what does this mean for you? We asked our Moneywise team to give us a […]
07 Sep 2022
Last week, the Mayor of Reigate and Banstead, Cllr Frank Kelly, visited Portland House in Merstham, run by Surrey-based housing provider Raven Housing Trust, to see for himself the value of supported housing in enabling independent living. As part of the National Housing Federation’s Starts at Home Day, the Mayor met with Raven’s customers and […]
06 Sep 2022
UPDATE: Gas Safety Week has been cancelled due to national mourning. This blog has been kept here so you can refer to it for important information about gas safety. We are proud to be supporting Gas Safety Week 2022. It’s an annual week to raise awareness of gas safety and the importance of taking care […]
01 Sep 2022
There’s currently a lot of information out there on the cost of living and support available, which sometimes can feel a little overwhelming and confusing. Our Moneywise team have put together this easy-to-read summary of what help is coming and the government support you could be entitled to. Cost of Living payments Low-income households Millions […]
16 Aug 2022
It’s been all over the news and top of the political agenda that energy prices are likely to rise significantly in both October and January, when the energy cap is set to increase. The energy cap is the maximum cost energy companies can charge customers on default tariffs per unit. A group of activists have launched […]
25 Jul 2022
Following the outbreak of war in Ukraine, over 12 million people have fled their homes, with more than 60,000 Ukrainians now calling the UK home, whether temporarily or permanently. Two couples have been supported by Raven Housing Trust’s *Working Homes employment scheme after being referred by Reigate & Banstead Borough Council. They had little or […]
12 Jul 2022
School holidays can be an expensive time of year, especially with increased food and fuel costs, plus the pressure of keeping the kids entertained, but it doesn’t have to be! Our Moneywise team have put together some ideas, tips and resources to kickstart your Summer without it costing the earth. 1. Local parks and playgrounds […]
11 Jul 2022
Anti-Social Behaviour Week is 18th-22nd July 2022. We want to share with you what it’s all about and what we have in store to help raise awareness and encourage resolutions, so can all work together to make your communities safer places to live. What’s going on as part of ASB Awareness Week? We’ll be using […]
23 Jun 2022
You can already request repairs through your online MyRaven account, but from now on there’s further enhancements to the way we manage repairs and maintenance which will make your life easier. ⏰ More flexibility – It’s all about options, and we’re pleased to say there’s more of them. When booking the majority of repairs, you’ll […]
06 Jun 2022
With the cost of living rising, many will struggle to put food on the table. You may have already exhausted the tried and tested favourites such as bulk buying, experimenting with supermarket own brands, shopping through cash back websites, and knowing the difference between ‘best before’ and ‘use by’ dates. But we’ve also been ‘shopping […]
23 May 2022
We are constantly looking to improve services by listening to your views. We know that our customers are really diverse and we want our decisions to reflect this. We have customers of all age ranges, ethnicities and faiths, some of whom are LBGTQI, pregnant or disabled. We are aware that there may be some gaps […]
23 Mar 2022
Watch this video to discover all the benefits of managing your home and accounts, online, 24/7. Pay your rent and charges. Request repairs and raise enquiries. Manage your tenancy. Track cases of anti-social behaviour and complaints you’ve raised. Register with MyRaven today and your dashboard will show you everything you need to know. Sign up […]
Our Employment team will be at Merland Rise church for this drop in session
Join our homeowners meeting for an opportunity to speak with Heads of Service from: Repairs Planned Maintenance Compliance Neighbourhood Services Please book your space by emailing shuna.china@ravenht.org.uk.