How we display your rent and service charge balances is changing
The way we present rent and service charge balances is changing from Monday 6th November.
Currently, when you check your balance, a negative number (-£125) indicates that you’re in credit and a positive number (£125) means you’re in arrears. This has been standard in Housing Associations for many years. However, we’ve chosen to align our balance display with other industries like banks, utilities and other bills to make it easier for you.
From Monday 6th November, here’s what you need to know:
Where will I notice this change?
Wherever you see your rent balance with us – whether this is on your MyRaven account or in your rent statement.
MyRaven might be unavailable between Thursday 2nd and Tuesday 7th November so we can make these important improvements. Please keep an eye on our social media and website for updates. We appreciate your patience whilst we make these updates.
Your rent is due in advance as per the frequency in which you pay. We recommend you set up a Direct Debit, as this is the most reliable way to pay your rent and service charges. You can set up a Direct Debit through your MyRaven online account or by calling us on 0300 123 3399.
If you have any questions or need help with this transition, please contact us through your MyRaven online account or by calling 0300 123 3399.
Support from our Moneywise team
We’re here to guide you with budgeting and checking your eligibility for any benefits or grants you maybe entitled to. Even if you’re working, there may still be some benefits you’re entitled to. In the year 2022-23, the Moneywise team supported customers to apply for benefits and grants totalling £1.58 million – and they can help you too!
Our Moneywise team can also help you with an application to our Customer Support Fund. The fund is there to help you if you’re struggling to pay for new appliances, essential furniture, school uniform, heating costs and other often unexpected costs.
The support from our Moneywise team is free and completely confidential. You can arrange an initial chat with them through your MyRaven online account or by calling 0300 123 3399. Find out more about Moneywise here.