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More digital improvements coming your way…

You can already request repairs through your online MyRaven account, but from now on there’s further enhancements to the way we manage repairs and maintenance which will make your life easier.

More flexibility – It’s all about options, and we’re pleased to say there’s more of them. When booking the majority of repairs, you’ll be able to specify a morning or afternoon slot, lock in the first 2 hours of the day or avoid the school run.

📱 More reminders – We want to ensure that those all-important appointments doesn’t get missed. We’ll start to implement sending notifications at the time of booking, one week before your appointment (if applicable), the evening before and the morning of.

💻 More information – We’ll have more information to hand about your home, repair, and planned and estates maintenance, which means we’ll be able to respond quicker and better to any questions raised. We’ll also be able to keep you better informed of any charges that might come your way and how to minimise them.

🔧 More efficient – It’ll be possible to arrange any necessary follow up appointments there and then with the onsite tradesperson, saving you time, energy and preventing unnecessary delays. Routine inspections on your estate, such as fire risk assessments, can be documented and uploaded from site.

🚚 More reassurance – You’ll receive a text notification when the tradesperson is on their way, giving piece of mind.

By changing the technology we use to manage repairs and maintenance, we are laying the foundation for even more possibilities, so watch this space! The next step will be to get as much of this information as possible onto MyRaven so you can look it up whenever it suits you.

Remember, if you haven’t already, registering for MyRaven is quick and easy.

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