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Our excellent customer service recognised for twelfth year

We’re delighted to have retained our prestigious Customer Service Excellence (CSE) accreditation for the twelfth year running! CSE is awarded to public organisations that can prove they know and understand their customers and deliver high quality services which are continuously improving.

This accreditation is awarded following a thorough and robust assessment from an external inspector of our customer facing services, pulling in information from a number of teams to show how we manage customer experience.

Joanne Silner, Head of Customer Experience, said: “We’re extremely proud to retain this accreditation as it reflects the hard work and dedication we commit to putting our customers at the heart of everything we do. However, we know we can’t become complacent and so we’re focused on continuously improving what we do and the overall customer experience through our day to day interactions and longer term innovation.”

You can view our other accreditations and awards here.

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