We’ve been made aware of fake emails and messages circulating about the changes to the Winter Fuel Payment, including links to fake applications.

If you think you’re eligible for benefits, don’t click on suspicious links. Instead, get in touch with our Moneywise team for advice and guidance on how to claim what you’re entitled to.

You can get in touch with Moneywise by raising an enquiry on your MyRaven online account or by calling 0300 123 3399.

1. Keep your home warm

  • Set your heating timer to come on a bit earlier than normal, but at a slightly lower temperature.
  • Set your water temperature to 55°C if you have a combi boiler, or to 60°C if you have any other type of boiler.
  • Try to set the hot water and heating to come on individually when you need them, rather than having them both on all the time.
  • Try to avoid drying clothes on radiators, as this cools the room.
  • Move furniture, for example the sofa, so it’s not blocking the radiator as the furniture will absorb the heat.
  • Close your curtains before dark to retain the heat in your home.
  • Don’t forget to have your boiler serviced every year to ensure it’s safe and running as efficiently as possible. See gas & electrical safety checks.

If you would like any further advice or support on the above, please contact the Moneywise team by completing the form via the MyRaven customer portal.

Request Moneywise support

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