How do I find out about shared ownership?
What homes do you currently have for sale?
See Raven Homes for what homes we currently have for sale.
How do I get a copy of my lease?
If you can’t find a copy of your lease, please request this through the MyRaven customer portal.
I've been sent a request to pay my service charge, what do I do now?
All the information about how to pay your charges can be found on the ‘Paying my charges’ page.
How do I get a breakdown of my service charges?
All service charges are estimated for a 12-month period from April to March. We will issue you with an estimate in advance, usually late February. If you need to see this breakdown again, please raise a homeownership enquiry through the MyRaven customer portal.
What repairs am I responsible for as a leaseholder?
In general terms you are responsible for the interior of your home, including plaster on the walls, glass in the windows and any pipes or cables that serve only your home. For more information see my rights as a leaseholder.
What repairs are Raven responsible with regards to my leasehold home?
We are responsible for structural and communal areas of blocks of flats. Every lease is different but usually this includes repairs to the roof, guttering, window frames, communal doors, and other shared or structural items. For more information see my rights as a leaseholder.
Am I allowed to make major changes to my home?
The lease states that there are certain things you need our permission for, such as making some changes to your home. If you are planning on carrying out work to your home, please raise a homeownership enquiry through the MyRaven customer portal.
Can I sublet my home as a leaseholder?
Most of our leasehold homes can be sublet but we will need an address and contact details from you. Please note, shared ownership homes and retirement scheme homes cannot be sublet.
How do I extend my lease?
Most leaseholders can legally extend their lease. You would need to pay our legal and surveyor’s costs as well as the cost of the lease extension.
If I want to sell my home, do I need to contact you?
If you are selling your home, our involvement is determined by the type of ownership. We have a whole page dedicated to this, please see selling my home for more information.