Communal cleaning
We want you to feel proud of your home and understand that it extends further than its four walls.
We take pride in keeping your communal hallways, stairs, doors and windows clean. This is the entrance into your home and we want it to feel as welcoming as your home itself.
If you live in a block of flats where customers pay a service charge then we will clean the communal areas every week and the internal and external windows monthly. Please note – this does not include individual windows in flats.
If you live in a block of flats that does not receive this service, you can request it and if you all agree with the service charge we will be happy to provide it.
We also carry out litter picking, bin and bike area cleaning, graffiti removal, communal carpet cleaning and jet washing when required.
If you have a cleaning request for windows or communal areas, please let us know through the MyRaven customer portal or contact us in the usual way.
What you can expect from our communal cleaning
These are the standards of communal cleaning that we work towards and show what you can expect from our clean teams.
Site feature |
Standard |
| Internal floors and staircases | We’ll sweep and wash all surfaces. All litter will be picked up and removed. |
| Carpets and mats | We’ll vacuum all carpets and clean all entrance mats and if required, areas under furniture that are easily accessible or can be moved on castors. |
| Walls and skirting | We’ll remove all cobwebs and any marks from the internal walls and try to remove any graffiti to a height of two metres. |
| Ceilings and ceiling lights | We’ll remove any cobwebs or dust. |
| Doors and frames | We’ll clean the internal side of all door frames and main doors. |
| Glazing to doors | We’ll clean all internal glazing to doors. |
| Handrails and bannister rails | We’ll wash all internal handrails and bannister rails. |
| Refuse areas | We’ll remove any litter and all bin areas will be swept. |
| External hard surfaces and playgrounds | We’ll remove any litter and needle sticks adjacent to the block we’re cleaning. |
| Lifts | We’ll sweep and clean floors and walls. |
When will we clean your block?
Please note: whilst we always try to follow the below schedule, cleaning days may be subject to change due to operational reasons. We’ll always try to make sure the same cleaning team visits sites each week but on occasion, teams may change or contractors will cover the weekly block clean.