Homeownership FAQs

See Raven Homes for what homes we currently have for sale.

If you can’t find a copy of your lease, please request this through the MyRaven customer portal.

Request my lease

You can read our service charges explained leaflet here.

All the information about how to pay your charges can be found on the ‘Paying my charges’ page.

Paying my charges

All service charges are estimated for a 12-month period from April to March. We will issue you with an estimate in advance, usually late February. If you need to see this breakdown again, please raise a homeownership enquiry through the MyRaven customer portal.

Homeownership enquiry

In general terms you are responsible for the interior of your home, including plaster on the walls, glass in the windows and any pipes or cables that serve only your home. For more information see my rights as a leaseholder.

We are responsible for structural and communal areas of blocks of flats. Every lease is different but usually this includes repairs to the roof, guttering, window frames, communal doors, and other shared or structural items. For more information see my rights as a leaseholder.

The lease states that there are certain things you need our permission for, such as making some changes to your home. If you are planning on carrying out work to your home, please raise a homeownership enquiry through the MyRaven customer portal.

Homeownership enquiry

Most of our leasehold homes can be sublet but we will need an address and contact details from you. Please note, shared ownership homes and retirement scheme homes cannot be sublet.

Most leaseholders can legally extend their lease. You would need to pay our legal and surveyor’s costs as well as the cost of the lease extension.

If you are selling your home, our involvement is determined by the type of ownership. We have a whole page dedicated to this, please see selling my home for more information.

You can find out more about communal cleaning, including our standards, here.

You can read about grounds maintenance and see when your next visit is due, here.