Neighbourhood inspections

Our neighbourhood teams are the eyes and ears of Raven in the community. They’re regularly in and around your community, keeping you safe and working hard with local groups for special events, litter picking and much more. If you see them on their travels, do stop and say hello!

If you’d like to raise an issue in your neighbourhood, please raise an enquiry through your MyRaven online account or contact our Customer Services team on 0300 123 3399.

What you’ll see us doing in your neighbourhood

• Being on site regularly
• Investigating potentially abandoned homes or doing welfare checks if someone has not been seen recently
• Liaising with customers and offering help and guidance
• Welfare visits, including assessing the condition of homes and assisting with issues of hoarding
• Checking communal spaces, sheds and garages and reporting any necessary repairs
• Undertaking regular health and safety checks and low risk estate inspections
• Following up health and safety checks, such as annual gas servicing
• Reporting any overgrown communal areas
• Working with other agencies, such as probation services and local authorities, to improve the areas
• Fire risk assessments of communal areas, with more technical assessments being undertaken by our surveyors
• Weekly fire alarm checks in communal areas of all sheltered schemes
• Regular playground inspections
• Encouraging people to take care of their community
• Organising and attending our popular local community events
• Being our ‘eyes and ears’