Raven Housing Trust Raven Housing Trust
MyRaven

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Paying my charges

How service charges work

This video gives an overview of how service charges work for our homeowners:

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More information can be found here – Homeownership FAQs

To pay your service charges, you can do one of the following:

  • Log into your MyRaven online account to make a payment or setup a direct debit:
    Pay my charges
  • Complete the direct debit form
  • Transfer to our Barclays account: 73276376 Sort Code: 20 00 00.

Please quote your account number or address as a reference on all payments.

Your lease requires you to pay an annual ground rent and a proportion of the costs for managing and maintaining your building. These charges are invoiced either quarterly or six monthly.

All service charges are estimated for a 12-month period from April to March. We’ll issue you with an estimate in advance, usually late February, and when the year is complete we compare the estimated charges against the actual costs. We’ll send a further invoice if we under-estimated or a credit note if we over-estimated.

You usually have to pay within 21 or 28 days, but you can pay in monthly instalments by direct debit.

Your lease requires you to pay a monthly rent on the share of your home we still own, as well as a proportion of the costs for managing and maintaining your building. Most shared ownership leases require you to pay by direct debit every month. The service charge process is the same as that outlined for leaseholders above.

Your lease requires you to pay an annual ground rent and a proportion of the costs for managing and maintaining the communal areas and facilities, which are invoiced annually in advance. The lease allows you to pay the service charges in monthly instalments.

Maintenance costs on a leasehold home can be expensive and the cost of major work can reach thousands of pounds.

Therefore, when a leaseholder is going to be invoiced £250 or more for one-off work or £100 or more a year for an ongoing maintenance contract, we have to consult you, giving you estimated costs in advance.

When you receive this estimate we recommend you start to put money aside to help you budget for the cost.

However, we can agree repayment terms with you if the invoice may cause you financial hardship. Each situation is assessed on a case-by-case basis.

Our management and administration fees

We are committed to providing a transparent and efficient service for our homeowners. While your regular service charges cover the day-to-day maintenance of your building and communal areas, there are certain administrative tasks and legal processes, such as selling your home, altering your lease, or requesting permissions, that fall outside of these standard costs.

Below is a clear breakdown of our administration fees, explaining what each charge covers and ensuring you have all the information you need to manage your home effectively.

These fees are reviewed annually, and were last updated on 1st April 2026.

When you are moving home or changing your mortgage, solicitors require specific information packages.

Item

Description

Cost
Management pack (LPE1) – Leasehold and managed shared ownership A comprehensive pack for sellers containing service charge history, insurance details, and management information. £240 (inc VAT)
Management pack (LPE1) – Externally managed shared owners £150 (inc VAT)
Re-mortgage enquiry Administrative fee for providing information requested by your lender during a re-mortgage. £90 (inc VAT)
Notice of assignment / notice of charge The formal notification required when the ownership of a property changes or a new mortgage is registered. £72 each (inc VAT)
Licence to assign on resale Required for specific leases where formal consent is needed to transfer the lease to a new owner. Cover all legal costs

Fees associated with the modification or replacement of legal residency documents.

Item Description Cost
Lease extension administration Covers the administrative work required to process an extension of your lease term. £320 +VAT
Deed of variation / deed of covenant / deed of postponement Legal documents used to change lease terms, confirm buyer obligations, or manage mortgage priority. £72 each (inc VAT)
Copy of lease (posted) £15 (inc VAT)
Photocopies of leasehold documents £24 (inc VAT)

If you wish to make changes to your home or the land surrounding it, these fees cover the necessary assessments and legal permissions.

Item Description Cost
Staircasing administration For shared owners increasing their owned percentage of the property. £320 +VAT
Trust dwelling improvement fee £60 (inc VAT)

These fees apply to the ongoing management of the building and communal areas.

Section 20 administration fees

Under the Landlord and Tenant Act 1985, we must consult you on works over a certain cost. These fees cover the administration of that consultation and project management:

  • Responsive repairs: 10% of total job cost.
  • Major works (one-off): 12.5% of total job cost.
  • Major works (long term agreement): 9.2% of total job cost.

General estate charges

  • Bulk item removal recharge: 10% on top of the cost of works. (This is applied when we must arrange for the removal of fly-tipping or large items left in communal areas.)
  • Replacement key fobs: £25 (inc VAT)

We aim to work with residents to resolve payment issues; however, if formal action is required, the following costs apply:

Item Description Cost
Application for CCJ (County Court Judgement) Applied if we need to apply to the courts for a money judgement. £105
S146 application fee Applied if we need to apply to the courts for forfeiture of your lease. £50

 

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