Making a complaint

To make a comment or complaint

Your experience with Raven Housing Trust is important to us and we encourage  you to get in touch if you are not satisfied with any aspect of our service.  

Raven is committed to providing a high quality service for its customers and the purpose of our Complaints policy is to provide information on how we resolve customer complaints in an honest, transparent and visible way.  

Through our complaints process we aim to:

• Be fair - treat people fairly and follow fair processes

• Put things right

• Learn from outcomes

You can view our full Complaints policy here Complaint Policy.

You can raise a complaint in the following ways:

Using the Praise and Grumble form  Praise or Grumble 

Email: Raven@ravenht.org.uk

Phone our customer service team  on 0300 123 3399

Message us on our Raven Facebook page here; RavenHousingTrust

You can also contact the Housing Ombudsman directly but please note that the Ombudsman will not be able to investigate your complaint until eight weeks from the date of this letter but you can contact them at any time while a complaint is going through the complaints process for advice and to help find a resolution.

The contact details for the Housing Ombudsman Service are:

Online complaint form: www.housing-ombudsman.org.uk/residents/make-a-complaint/

Phone: 0300 111 3000

Email: info@housing-ombudsman.org.uk

Postal address: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ

More information on the Housing Ombudsman can be found here.

Do you have a comment, compliment or suggestion? Please use the form below:

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