Making a complaint
To make a comment or complaint
Your experience with Raven Housing Trust is important to us and we encourage you to get in touch if you are not satisfied with any aspect of our service.
Raven is committed to providing a high quality service for its customers and the purpose of our Complaints policy is to provide information on how we resolve customer complaints in an honest, transparent and visible way.
Through our complaints process we aim to:
• Be fair - treat people fairly and follow fair processes
• Put things right
• Learn from outcomes
You can view our full Complaints policy here Complaint Policy.
You can raise a complaint in the following ways:
Using the Praise and Grumble form Praise or Grumble
Phone our customer service team on 0300 123 3399
Message us on our Raven Facebook page here; RavenHousingTrust
You can also contact the Housing Ombudsman directly but please note that the Ombudsman will not be able to investigate your complaint until eight weeks from the date of this letter but you can contact them at any time while a complaint is going through the complaints process for advice and to help find a resolution.
The contact details for the Housing Ombudsman Service are:
Online complaint form: www.housing-ombudsman.org.uk/residents/make-a-complaint/
Phone: 0300 111 3000
Postal address: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ
More information on the Housing Ombudsman can be found here.
Do you have a comment, compliment or suggestion? Please use the form below: