Our three year plan

Every three years Raven creates a strategy for the organisation. It’s a plan for how we can improve our homes and our services for you, our customers, and for the neighbourhoods where you live. Think of it as our commitments to you as our customers.

In April 2024 we embarked on our plan for 2024-2027, it’s called Delivering What Matters.

Below you can find out more about Delivering What Matters, our plans and our commitments to you for the coming years.

It also means in March 2024 we came to the end of our previous plan called ‘Making the Difference’ here you can find out more about some of the good things we have delivered, some of our disappointments, and some of the things that still remain to be done.

Delivering What Matters

We’re in the middle of our three year plan called Delivering What Matters. We asked you about the things that matter most to you as a Raven customer, and we created a plan that prioritises the services and areas you told us are most important to you.

Our Delivering What Matters plan sets out how we can improve our homes and our services for you, our customers, and the neighbourhoods you live in.

This work is already bringing benefits to our customers, as we continue to improve the services we provide.

You told us you want Raven to:

• Build more affordable homes. And where we can, you’d like us to make better use of the homes that we have.
• Invest more in our existing homes, and do routine repairs faster.
• Help to reduce carbon emissions, and make homes warmer and more energy efficient.
• Improve our green and public spaces, improve activities for young people, and work with the wider community to make neighbourhoods clean and safe.

So, this is what we’re doing.

Our commitment to you is that we will:

Know our customers and consistently deliver what matters to you

We want to deliver the services you need, in the way you need them. We will gather a better understanding of you, and the home you’re living in, so we are able to design and consistently deliver the services that meet your individual needs

We invest in everyday improvements and transformational regeneration to provide good quality homes, fit for the future in neighbourhoods that are safe, secure, and clean

We will be investing in your homes, working towards ensuring they are not only well maintained and fit for today, but that they are sustainable and fit for the future.

This means that if it’s not right to invest in repairing properties, we’ll redevelop homes and, where possible neighbourhoods too, creating homes and communities to last for decades to come.

And we will be installing energy saving, green technologies, making your homes warmer, helping to reduce your                                             energy costs, and helping to improve our planet.

We provide more affordable homes, and make sure the homes we have best match the needs of our customers

We want to provide more homes for more people. We will play our part to help to solve the housing crisis by building more new homes, and partnering with other housing providers to manage homes on their behalf. We will work with you to try and find a home that best meets your changing needs.

Improvements we’ve already made

This is our commitment to you.

We will be a landlord you trust, a landlord you can rely on.

We will be Delivering What Matters.

How will we know if we’re succeeding?

We have created a set of measures that sits alongside our three year plan. Many of these measures are taken from the Tenant Satisfaction Measures but we have also included others that we think are important.

You can see how we’re doing against the measures we have set here.