Gas Safety Week 2026 – Take no chances

This week it’s Gas Safety Week (14th – 20th September), which is a reminder from Gas Safe Register to take gas safely seriously. As your landlord, your safety is our top priority and we work with our gas contractor Sureserve Compliance to keep you gas safe at home.

This year’s theme for Gas Safety Week is ‘Take No Chances’. For tenants, that means understanding what we, as your landlord, are responsible for and how to act quickly if something doesn’t feel right. Being gas aware can help protect everyone in your home from risks such as gas leaks, fires, explosions and carbon monoxide poisioning.

Here are some key steps you can take:

• Allow Sureserve Compliance to carry out your annual gas safety check: Sureserve will write to you when your annual gas safety check is due. Sureserve will then send a Gas Safe registered engineer to run safety checks on your boiler. It’s really important you let us know if the appointment given isn’t suitable so we can arrange another time to run these checks and let the engineer in to carry out the safety check.
• If you own a gas appliance other than your boiler, we’re not responsible for having it checked. To help keep it working safely, arrange for it to be safety checked once a year and serviced regularly by a Gas Safe registered engineer. You can check and find Gas Safe registered engineers here.
• Know the signs of carbon monoxide and test your alarms. Carbon monoxide, also known as CO, is highly poisonous and can be deadly. It has no smell, taste or colour, so an audible CO alarm is an important way to help keep your household safe. You will have a carbon monoxide alarm in every habitable room your home containing gas appliances, excluding appliances used only for cooking. Test these alarms regularly, and report any issues to us as soon as possible. It is also useful to recognise the main symptoms of CO poisoning: headaches, dizziness, breathlessness, nausea, collapse and loss of consciousness. If you suspect carbon monoxide is present, get fresh air immediately, call the gas emergency number on 0800 111 999, and seek medical attention if you feel unwell.
• Keep vents and flues clear. These help gas appliances working safely, so don’t cover or block them as this could stop appliances from ventilating properly.

Act quickly if something doesn’t seem right

Take no chances if you notice anything unusual. Warning signs can include lazy yellow or orange flames instead of crisp blue ones, black marks on or around the appliance, a pilot light that keeps going out, too much condensation in a room, or error messages on the appliance’s control panel.

If you spot any of these signs, stop using the appliance and contact us straight away on 0300 123 3399, or if you own the appliance, arrange for it to be checked by a Gas Safe registered engineer.

In a gas emergency, it’s important to act quickly. Stop using gas appliances, turn off the gas at the meter, open windows, go outside, and call the National Gas Emergency Service on 0800 111 999.