Repairs responsibilities made clearer online

We’ve redesigned our Repairs Responsibilities page to make it easier than ever for you to find out who’s responsible for what in your home — and what you can expect from us as your landlord.

Whether it’s a dripping tap, broken fence, or faulty light switch, our updated page helps you quickly check:

• Which repairs are Raven’s responsibility

• Which repairs are your responsibility as a tenant

• What steps you can take to prevent common issues

Why we’ve made this change

We know from your feedback that our website didn’t used to be clear on repairs responsibilities, meaning you were unsure who’s supposed to fix what. The new layout is clearer and grouped by categories (like plumbing, electrics, fencing, external areas and more), so you can find the information you need in just a few clicks.

Here’s what’s new

• Easy-to-read sections
• Clear bullet points and examples
• Video overview

Check it out

Take a look and bookmark the page so you can come back to it any time:
Repairs Responsibilities

If you’re ever unsure, remember you can always contact us through your MyRaven account or by calling 0300 123 3399.