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CCTV policy

Date approved: October 2024
Review date: October 2027

Please be aware that this full policy may include acronyms or technical jargon used internally within Raven. If you have any questions, please contact us.

1. Purpose and scope of the policy

1.1. It is acknowledged that there is an increasing number of Domestic Closed-Circuit Television (CCTV) systems on the market designed to help residents protect their homes. These systems include smaller devices such as “Ring” doorbells or similar.

1.2. The purpose of this policy is to establish guidelines regarding the installation, usage, and management of Closed-Circuit Television (CCTV) systems and Ring Doorbells in domestic properties managed by Raven Housing Trust.

1.3. This policy aims to ensure the safety and security of customers, staff, and visitors while respecting their privacy rights.

1.4. This policy also aims to clarify the roles and responsibilities of both customers and Raven regarding the use of CCTV and Ring Doorbell systems.

2. Detailed policy content

2.1. Customers must seek prior approval from Raven Housing Trust before installing any CCTV system or Ring doorbell on the premises, using our Tenant Dwelling Improvement process.

2.2. Approval will be granted based on the justification provided by the customer, ensuring that the installation aligns with the purpose of enhancing security without compromising the privacy and safety of other residents.

2.3. Customers must also demonstrate that they have considered other means to secure their home, this can include but is not limited to;

  • Does Raven already have CCTV cameras in place?
  • Do I really need a camera to address my security concerns? Or would alternative measure be as effective?
  • Is there an alternative to a camera?
  • Is there anyone who could advise me about alternatives?
  • Is there a local Neighbourhood watch who could help?
  • Can the Police recommend any other alternatives?
  • What is the most privacy friendly way to set it up?
  • Can I avoid intruding into my neighbours’ property?

2.4. Customers are responsible for ensuring that CCTV systems and Ring doorbells are installed by qualified professionals in compliance with building regulations and safety standards. Installations must not cause damage to the property or disrupt the structural integrity of the building.

2.5. Customers must respect the privacy of other residents and neighbours when positioning cameras and doorbells. Cameras should only be directed towards the customer’s own property, avoiding intrusion into neighbouring properties, private spaces or any communal areas.

2.6. Customers are responsible for complying with data protection laws, including the General Data Protection Regulation (GDPR), regarding the collection, storage, and use of CCTV footage.

2.7. Footage should only be used for security purposes and must not be shared or distributed without explicit consent from Raven Housing Trust and any individuals captured in the footage.

2.8. Customers are responsible for the maintenance and monitoring of their CCTV systems and Ring doorbells, ensuring that they remain functional and do not pose any hazards to other residents or visitors.

2.9. Raven Housing Trust reserves the right to request the removal or disconnection of CCTV systems and Ring doorbells if they are found to be in violation of this policy, pose a risk to the safety or privacy of residents, or if required by law enforcement authorities.

 

3. Applicability

3.1. This policy applies to both Raven customers and leaseholders who wish to install CCTV at their home.

4. Definitions

4.1. CCTV: Closed-Circuit Television refers to a surveillance system comprising cameras and recording devices used for monitoring and recording activities within a specific area.

4.2. Ring Doorbell: A smart doorbell equipped with a camera and intercom system that allows users to monitor and interact with visitors remotely via a smartphone application.

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