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Our gas contractors Smith & Byford will write to you ten months after your last gas safety check. The letter will offer you an am or pm slot on a specific date, or the opportunity to call them to arrange an appointment. See gas and electrical safety checks for more information.

You can ask for a copy of the certificate at the time of inspection. Alternatively, you can request this through the MyRaven customer portal.

Make a request

It is our legal duty to gain access to your home to undertake certain work. This ‘essential maintenance’ work includes gas and electrical safety checks. Your tenancy agreement also states you must allow us in to carry out these important safety checks.

You should report this immediately via the MyRaven customer portal Request a repair or by calling 0300 123 3399. If it is battery operated then check the battery doesn’t need replacing first.

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