Home safety FAQs

You can ask for a copy of the certificate at the time of inspection. Alternatively, you can request this through your MyRaven online account.

Make a request

It’s our legal duty to gain access to your home to undertake certain work. This ‘essential maintenance’ work includes checks for gas, electrical, asbestos and Legionella. Your tenancy agreement also states you must allow us in to carry out these important safety checks.

You should report this immediately via your MyRaven online account or by calling 0300 123 3399. If it’s battery operated then check the battery doesn’t need replacing first.