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Your rent is charged weekly or monthly and is due in advance, as set out in your tenancy agreement. Paying your rent on time is very important. If you do not keep up with your rent payments we may not be able to make improvements to your home and unfortunately, if the debt is left unmanaged, you could risk losing your home.

If you are having trouble paying your rent, please contact your income officer as soon as possible (see details at the bottom of this page). We understand that some people may still be affected by the Covid-19 pandemic and we are ready to support you with this.

If you are struggling to pay your rent, our Moneywise team may be able to help by offering support with claiming benefits and budgeting advice. For more information on the services our Moneywise team offer, please see help with money and benefits. If you have had a recent change in circumstances that means you are now eligible to claim Universal Credit, please see Universal Credit for more information and how to claim.

Ways to pay your rent

Direct debit

We recommend you pay your rent by direct debit as this is the quickest and safest way to make payments. You can arrange to pay your rent by direct debit by either:

You can arrange for payments to go out any day, on a weekly, two weekly, four weekly or monthly basis.

MyRaven customer portal

It’s quick and easy to set up an account on our online portal, where you can view your rent balance and make a payment. Log into the portal using the below link, select ‘Manage account’ on your property address and ‘Make a payment’.

Pay my rent

Standing order/bank transfer

To set up a standing order, please give the following details to your bank together with your unique seven-digit tenancy number (5xxxxxx):

Raven Housing Trust
Barclays Bank Sort Code: 20 00 00
Account Number: 83393070

The same details and your seven-digit tenancy number can be used to make a bank transfer directly from your account.

Phone

Please call us on 0300 123 3399 Monday to Friday 9am – 5pm or 0330 041 6497 (24 hours) for our automated service.

Post Office or PayPoint

Using your rent card you can pay by card, cash, or cheque at any PayPoint or Post Office.

Please keep receipts for your refence.

If you are struggling to pay your rent, please request an email/call back from your income officer by completing the form via the MyRaven customer portal. You can access this by clicking the button below and then selecting ‘Manage account’ from your current agreement, select ‘Request contact’ and choose your preferred method of communication.

Request contact with my income officer

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