Your rent is charged weekly or monthly and is due in advance, as set out in your tenancy agreement. Please be aware that if you don’t keep up with your rent payments we may not be able to make improvements to your home and you could eventually lose your home if you build up rent debts.

If you’re having trouble paying your rent, please contact your income officer as soon as possible.

If you’re struggling to pay your rent, our Moneywise team may be able to help by offering support with claiming benefits and budgeting advice. For more information on the services our Moneywise team offer, please see Help with money and benefits. If you have had a recent change in circumstances that means you are now eligible to claim Universal Credit, please see Universal Credit for more information and how to claim.

Ways to pay your rent

Direct debit

We recommend you pay your rent by direct debit as this is the quickest and safest way to make payments. You can arrange to pay your rent by direct debit by either:

  • Setting this up through your MyRaven online account. Once logged in via this link, select ‘Manage agreement’ on your property address and ‘Direct Debit’
  • Calling us on 0300 123 3399 and we can set this up for you
  • Completing this direct debit mandate form. Please note, if Legal and General are your landlord, please use the Legal and General direct debit mandate form.

You can arrange for payments to go out any day, on a weekly, two weekly, four weekly or monthly basis.


It’s quick and easy to set up an account on our MyRaven where you can view your rent balance and make a payment. Log into the MyRaven using the below link, select ‘Manage agreement’ on your property address and ‘Make a payment’. You can also register for an account here if you haven’t already got one.

Pay my rent

Standing order/bank transfer

To set up a standing order, please give the following details to your bank together with your unique seven-digit tenancy number (5xxxxxx):

Raven Housing Trust
Barclays Bank Sort Code: 20 00 00
Account Number: 83393070

The same details and your seven-digit tenancy number can be used to make a bank transfer directly from your account.


Please call 0330 041 6497 (24 hours) for our automated service. You’ll need your 19 digit Allpay Payment Reference Number (PRN) to use this.

Or call 0300 123 3399 Monday to Friday 9am – 5pm to speak to an advisor. In most cases, the advisor will send you a link via text message from 81025 which will be pre populated with your tenancy number and the amount you’ve agreed to pay. They’ll ask you to complete the payment via this method whilst you’re on the phone with them.

Post Office or PayPoint

Using your rent card you can pay by card, cash, or cheque at any PayPoint or Post Office.

Please keep receipts for your refence.

If you struggling to pay your rent on time or need further information, please request to speak with your income officer as soon as possible by completing the form via your MyRaven online account. 

Rent query

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