We’re responsible for structural and communal areas of blocks of flats. You, as the leaseholder, are responsible for the interior of your home. As the freeholder we provide the buildings insurance, but as the leaseholder it’s your responsibility to arrange contents insurance.
Every lease is different. If you can’t find a copy of your lease to refer to, please request this through your MyRaven online account.
Request my lease
Generally, we’re usually responsible for repairs to the:
- Roof
- Guttering
- Window frames
- Communal doors
- Any other shared or structural items.
You, as the leaseholder, are usually responsible for the:
- Interior of the flat
- Including plaster on the walls
- Glass in the windows
- Any pipes or cables that serve only your home.
If you need to report a repair which is our responsibility, please do so through your MyRaven online account.
Book a repair
We can carry out some repairs which are your responsibility using our commercial arm, Raven Works, for which you will then be invoiced.
If you have a shared ownership house (as opposed to a flat), then structural repairs may be your responsibility. We’re still responsible for the building’s insurance.
If you’re concerned about damp in your home, advice can be found on our damp and condensation page. We would usually be responsible if damp is caused by a structural issue, but you may be responsible if damp is caused by something else.
It’s our responsibility to ensure the communal electrics, communal water tanks and fire safety in communal areas meet legal regulations.
Any checks, including gas, inside your home are your responsibility. We strongly advise that you carry out those checks which are your responsibility for the safety of yourself and your neighbours. You’re welcome to use our certified contractors to undertake this work, the cost of which will be recharged to yourself. Please contact us for more information.