Shared owner satisfaction – how we’re doing
Please see the results from our shared owner satisfaction surveys for 2024-25 below.
We know there is a lot of room for improvement and we’re committed to improving your experience with us.
We’ve been working on our Homeowners’ Improvement Plan based on your feedback from surveys, our Customer Voice Panel and learnings from complaints. You can find out more about the improvements we’ve made so far and what’s to come here.
24.8% Overall satisfaction
(compared to 35.8% for the 2023-24 financial year)
54.7% Satisfaction that your home is safe
(compared to 56.9% for the 2023-24 financial year)
24% Satisfaction that we listen to views and act upon them
(compare to 31.3% for the 2023-24 financial year)
19.8% Agreement that you trust us to do what’s right
(compared to 25.5% for the 2023-24 financial year)
34.6% Satisfaction that we keep you informed about things that matter to you
(compared to 35.3% for the 2023-24 financial year)
29% Agreement that we treat you fairly and with respect
(compared to 32.1% for the 2023-24 financial year)
30.1% Agreement that we’re easy to deal with
(compared to 38% for the 2023-24 financial year)
13.2% Satisfaction with our approach to handling complaints
(compared to 13% for the 2023-24 financial year)
58.1% Agreement that you know how to make a complaint
(compared to 58% for the 2023-24 financial year)
18.9% Satisfaction with the approach to handling ASB (anti-social behaviour)
(compared to 23.5% for the 2023-24 financial year)
33.3% Satisfaction that we keep communal areas clean, safe and well maintained
(compared with 33.3% for the 2023-24 financial year)
16.2% Satisfaction that we make a positive contribution to neighbourhoods
(compared to 12.8% for the 2023-24 financial year)