Housing support officers provide support either through home visits, telephone advice or liaison on the customers’ behalf.
The crisis service is very short-term. It aims to reduce immediate risks and may only involve one or two visits. Where longer-term support is required, an application should be made for the standard Parashoot service.
Who can apply?
Customers may be either tenants, homeowners or regarded as homeless. They must be:
- In an emergency re-housing situation
- Homeless, a released ex-offender, domestic abuse victim, asylum seeker, or a resident at immediate risk of eviction
- Aged 18 plus
- Willing to participate in the service
- Living in East Surrey (Mole Valley, Epsom & Ewell, Reigate & Banstead and Tandridge).
Who can’t apply?
- People with a concerning history of violence
- People requiring higher levels of support
- People with substance abuse problems where treatment is being refused.
Local authorities should phone the housing support team leader to discuss the situation and reasons for referral. A housing support officer will meet with the potential customer for an urgent assessment. The local authority will be informed, in writing, of the decision and in cases where a customer is accepted, a support plan and appropriate support hours will be agreed with the customer.
Parashoot values equality and diversity and aims to ensure access to the service irrespective of age, disability, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation or gender reassignment, HIV status. This list is not exhaustive.
Points to note
- Parashoot cannot provide personal care.
- Funding is provided through Surrey Supporting People Team.