Who we are
Raven Housing Trust is a social housing provider based in Redhill, Surrey. We own or manage around 7,000 homes and are committed to investing in homes and neighbourhoods to develop local communities where people want to live. The majority of our customers rent their homes from us, however we also have customers who either own the lease to their homes or own their homes on a part-rent/part-buy basis.
Our purpose
We are proud of our purpose: ‘Building Homes, Changing Lives.’
We don’t just build houses, we build homes, and in doing so we provide services that change lives.
View our commitment to customers
Our vision
We believe that having a good quality, affordable home makes a big difference to people’s lives and that ‘adding value’ is an important part of our work.
We aim to ensure that all our customers are provided with services they value and trust; services that work alongside them, saving them time, giving them options and helping them enjoy their homes.
We are Raven and we are proud to put our customers at the heart of everything we do.
Where we are
Most of our homes are in the Reigate and Banstead Borough but we are increasingly working in the surrounding areas of Mole Valley, Epsom and Ewell, Mid Sussex, Crawley, Woking, Sutton and Tandridge.
Our values
How we deliver on our vision is important to us and we commit to living our four values in both our decisions and actions:
Trust – we earn trust by being open and accountable.
Understand – we seek to truly understand others’ needs before we act.
Collaborate to Innovate – we collaborate with colleagues, customers and partners to develop groundbreaking services.
Care – we come to work because we care about providing good quality, affordable homes and services to those that need them. We believe we can make tomorrow better than today.
Hear what some of our customers have to say about the Raven customer experience…