Cookies policy

Like many websites, our website uses cookies to collect data. Cookies are small data files that are downloaded to your device “terminal equipment” to improve your user-experience. They store user identifiers or preferences and may be first-party (set by our site) or third-party (set by external services).

• Strictly Necessary Cookies (first-party): These keep our site working properly. They help with things like secure logins, remembering what is in your basket, or making forms work. We do not need your consent for these because without them, the site simply would not work.
• Performance Cookies (usually first-party or analytics third-party): These tell us how you use our site (anonymously) so we can fix problems and make things better.
• Functionality Cookies (first-party or third-party): These remember your choices like your language, region, or display settings. So that the site feels more personal to you.
• Targeting/Advertising Cookies (third-party): These help us (and our partners) show you ads that are relevant to you and stop you seeing the same ad too often.

We will always ask for your permission before setting any cookie that is not strictly necessary.

Some cookies help us:

• Keep your session secure while you’re logged in
• Collect statistics to improve the website
• Remember your preferences so you don’t have to set them every time
• Show you useful content and offers.

Specific cookie names and purposes are detailed in the Cookies Table below.

Essential cookies: we use these because they are needed to give you the service you have requested.

All other cookies: we will only use these if you select “Allow all cookies” in our cookie banner.

You can change your mind whenever you like by clicking on the cookie icon at the bottom left corner of the website.

Some disappear when you close your browser (session cookies). Others stay for a set period (persistent cookies). You will find details in the Cookie Table below.

The first time you visit, we will show you a cookie banner so you can choose which cookies to allow – “Allow all cookies” or “Only necessary cookies”.

• You can change your choices any time by clicking on the cookie icon at the bottom left corner of the website.
• You can also control or block cookies through your browser settings. However, switching off the essential ones will stop parts of the site from working properly

For more information about how we process your data as a website user, please see our Privacy policy.

Some cookies are set by trusted third parties we work with, like:

• Google (Analytics, reCAPTCHA, YouTube)
• Mouseflow (website interaction analysis)
• Volcanic (recruitment services)
• Microsoft Azure (hosting)
• nopCommerce (portal functionality)

We have listed them in the Cookie Table below, along with links to their own cookie or privacy policies.

If you have questions or concerns about this Cookie Policy or Raven Housing Trust’s data protection practices, please contact our Data Protection Officer at dataprotectionofficer@ravenht.org.uk.