Help if I’m worried about myself or someone

How our Welfare team can help when you or your family are facing difficult circumstances

We know that life can be challenging and that sometimes you may need extra help. Our Welfare team is here to provide support when you or your family are facing difficult circumstances like:

Mental or physical health concerns
Substance misuse or addiction
Domestic abuse
Physical, financial or emotional abuse
Exploitation, including cuckooing
Hoarding or unsafe living conditions

We work with trusted partner organisations and local authorities across Surrey and West Sussex to make sure you get the help you need. This might be connecting you to social care teams, specialist charities, or other public services – we’re here to support you through it.

The information in this webpage works as part of our Safeguarding Policy framework. We have a duty to prevent harm and reduce the risk of abuse or neglect to our customers, and to support wellbeing and welfare. You can find our Safeguarding Policy here.

What’s cuckooing?

Unfortunately, cuckooing is something we’re seeing more and more of. Cuckooing is where criminals take over the home of a vulnerable person, often by manipulation. Once criminals take control, they may use the home for illegal activities like drug dealing or storing stolen goods. It’s a serious issue, and our Welfare team can support customers who are at risk, or already experiencing this type of exploitation.

We believe that everyone should be able to live their lives without fear. Abuse and harassment have a hugely negative effect on society in general and unfortunately sometimes, this includes our customers.

We work closely with Catalyst, who offers support in Surrey to people who may find themselves at risk of harm.

Need support?

If you or someone you know would like to find out how we can help, then please contact our Welfare team by calling 0300 123 3399 or emailing welfare@ravenht.org.uk. If you have concerns to raise with us, you can contact us in confidence and with confidentiality.

If there’s an immediate risk to someone’s safety, always contact the police first on 999.