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Date approved: October 2021
Review date: October 2024

Please be aware that this full policy may include acronyms or technical jargon used internally within Raven. If you have any questions, please contact us.


1.1. Raven Housing Trust provides housing and support services to a wide range of customers, and some of these are vulnerable or may be at risk of being harmed. This policy sets out Ravens approach to safeguarding children, young people and vulnerable adults from significant harm, abuse or neglect, and promoting their welfare and wellbeing, whilst living in a Raven home.

1.2. Raven have a duty to report protection concerns to statutory agencies, and assist with their enquiries or investigations, although responsibility for any legal action linked to safeguarding falls to statutory agencies or Police.


2.1. This policy applies to all staff, Board members and any volunteers working with or on behalf of Raven, who provide a service to our customers.

2.2. No single person can have a full picture of the needs and circumstances of a child or adult at risk, and if children, families and adults at risk are to receive the right help at the right time, everyone who comes into contact with them has a role to play in identifying concerns, sharing information and taking prompt action.


3.1. Effective safeguarding is a shared responsibility. This policy applies to all staff and any volunteers, who individually and collectively have a responsibility to play a part in safeguarding children, young people and adults who are at risk of abuse or neglect in our communities, and those vulnerable customers who give rise to concerns due to issues of self-harm or self-neglect which are not as a result of third party abuse.

3.2. The definition of a child is anyone aged up to 18 years old and Safeguarding Children is defined as:

  • Protecting children from maltreatment
  • Preventing impairment of children’s health or development
  • Ensuring that children grow up in circumstances consistent with the provision of safe and effective care, and
  • Taking action to enable all children to have the best outcomes (Working Together to Safeguard Children DfE 20015)

4. The definition of Safeguarding Adults includes protecting an adults right to live in safety, free from abuse and neglect, underpinned by six key principles;

  • Empowerment – People being supported and encouraged to make their own decisions and informed consent
  • Prevention – It is better to take action before harm occurs
  • Proportionality – The least intrusive response appropriate to the risk presented •Protection – Support and representation for those in greatest need
  • Partnership – Local solutions through services working with their local neighbourhoods, where people have a part to play in preventing, detecting and reporting neglect and abuse
  • Accountability – Accountability and transparency in delivering safeguarding

4.1. When considering potential safeguarding concerns Raven will refer to the details contained, but not limited to, the following legislation;

  • Care Act 2014 (Including the Care and Support Statutory Guidance)
  • Children Act 2004 and “Working Together to Safeguard Children” (Department of Education 2015)
  • Mental Capacity Act 2005 – Deprivation of Liberty Safeguards
  • Mental Health Act 2007
  • Safeguarding Vulnerable Groups Act 2006, as amended by the Protection of Freedom Act 2012
  • Information sharing: advice for practitioners providing safeguarding services to children, young people, parents and carers (HM Government, March 2015)
  • Data Protection Act 2018

The Modern Slavery Act 2015


5.1. Raven operates a “zero tolerance” policy towards any abuse of customers, staff, Board Members or volunteers.

5.2. Raven recognises that it has a duty to protect customers and staff from all forms of abuse, and that our customers should be able to live free of any fear of abuse.

5.3. Raven staff who suspect any form of abuse have a duty to report their concerns to their line manager, or another Raven manager, at the earliest opportunity.

5.4. Raven is signed up to the Surrey Safeguarding Protocols and Raven have a duty to treat any allegation of abuse seriously and to report it to the relevant statutory authorities, as appropriate

5.5. Raven will work to develop an organisation culture that will not tolerate or facilitate any forms of abuse, and ensure that all its staff are appropriately trained for their roles.

5.6. Raven reserves the right to investigate and take any action, including, but not limited to, disciplinary action if a member of staff, Board Member or volunteer have been found to have perpetrated abuse, independent of any Police or external Safeguarding investigations.

5.7. When implementing this policy Raven will follow the practices and procedures detailed into the relevant safeguarding procedures and other relevant guidance, as detailed in the document listed in Section 8.


6.1. This policy will be available to all staff on internal mediums

6.2. All staff will be expected to read and acknowledge their understanding of this policy via on-line training

6.3. This policy will be published on Ravens website


7.1. All reports of Safeguarding concerns are recorded on Ravens IT systems and reports are available at any time on cases referred to statutory agencies.

7.2. Raven has a dedicated Safeguarding lead to oversee the implementation and compliancy of this policy.

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