Who we are
Raven Housing Trust is a social housing provider based in Redhill, Surrey. We own or manage around 7,000 homes and are committed to investing in homes and neighbourhoods to develop local communities where people want to live. The majority of our customers rent their homes from us, however we also have customers who either own the lease to their homes or own their homes on a part-rent/part-buy basis.
Our purpose
We are proud of our purpose: ‘Building Homes, Changing Lives.’
We don’t just build houses, we build homes, and in doing so we provide services that change lives.
View our commitment to customers
Our vision
We believe that having a good quality, affordable home makes a big difference to people’s lives and that ‘adding value’ is an important part of our work.
We aim to ensure that all our customers are provided with services they value and trust; services that work alongside them, saving them time, giving them options and helping them enjoy their homes.
We are Raven and we are proud to put our customers at the heart of everything we do.
Where we are
Most of our homes are in the Reigate and Banstead Borough but we are increasingly working in the surrounding areas of Mole Valley, Epsom and Ewell, Mid Sussex, Crawley, Woking, Sutton and Tandridge.
Our culture
It’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great customer experience. Our culture statements form the principles for how we work and what we expect of one another working together as One Raven.
We are One Raven.
When we work as one unbeatable team, we satisfy our customers and make ourselves proud every day.
Our recipe for success? We put customers first in everything we do, we’re always curious about how we can do better, and we work together to make it happen, leading to a great experience for our customers and one another.
Put Customers First
We care about our customers and so we understand, meet, and pre-empt their needs; providing a consistently great experience.
Key behaviours: Reliable; Honest; Empathetic.
Always Be Curious
We ask questions, challenge the status quo, and learn from one another; continuously seeking ways to improve.
Key behaviours: Inquiring; Inclusive; Solution-focused.
Make It Happen
We use our knowledge, experience, and data to make decisions and take action; driven by our responsibility and commitment.
Key behaviours: Accountable; Proactive; Collaborative.