Escalating unresolved anti-social behaviour (ASB) cases
We’re committed to tackling anti-social behaviour (ASB) and supporting residents who are affected. If you’ve reported ASB to us and feel that your case isn’t being handled in the right way, we want to help.
Here’s what you can do:
Talk to your case officer:
If you’re unhappy or unsure about the progress of your case, the first step is to contact the officer managing it. They can explain what action has been taken so far, what the next steps are, and why certain decisions have been made.
Make a formal complaint:
If you feel your concerns have not been addressed through the usual channels, you can make a formal complaint.
We treat all complaints seriously and investigate them in line with our complaints policy.
You can make a complaint if you believe:
- We failed to follow our ASB policy or procedures
- Communication has been poor
- We have not acted in a timely or reasonable manner
You can find out how to make a complaint here.
Use the ASB Case Review (formerly the Community Trigger)
If you’ve reported ASB three or more times in the past six months and believe not enough action has been taken, you may be able to activate the ASB Case Review.
ASB Case Review is a process that allows victims of ASB to request a multi-agency review of how their ASB reports have been handled. This can involve the housing provider, police, local council and other partners.
To find out more or to request a ASB Case Review, visit your local council’s website or contact us for guidance.