Damp and mould reporting made easier on MyRaven
We’ve been working hard behind the scenes to make improvements to MyRaven, and we’re pleased to share some important new features that make managing your home online easier than ever.
Dedicated damp and mould reporting
You can now raise damp and mould cases separately from general home repairs, this helps us prioritise and makes it easier for you to see the timescales and progress. This is part of our proactive work to prepare for Awaab’s Law, which comes into effect from October 2025 and requires housing associations to act faster and more clearly on damp and mould cases.
When you raise a damp and mould case, you can now:
- Track the progress of your case
- Book appointments
- Upload multiple photos to help us assess the issue
- View a schedule of works
- See actions allocated to us as your landlord and you as the customer
These changes will help us respond sooner, take action more effectively and to keep you fully informed through the process.
Upload more photos and now videos
We know it’s been frustrating in the past to only be able to upload individual photos to your repair – this is no longer the case! You can now upload multiple photos, as well as videos for the first time. Photos and videos are so helpful for us, as they make it easier for us to see and get a better understanding of what’s wrong, right from the start.
Not registered yet?
MyRaven is the quickest and easiest way to manage your tenancy. From raising and tracking repairs and making appointments to paying your rent and raising enquiries.
To register, you just need your tenancy or agreement number to hand and head to the MyRaven site.