Introduction of Awaab’s Law
What is Awaab’s Law?
The 27th October 2025 marks the introduction of Awaab’s Law, which is a set of regulations that holds housing associations to strict timescales for dealing with certain health and safety hazards, like damp and mould. It’s named after Awaab Ishak, a two year old who tragically died in 2020 due to ongoing exposure to mould in his social housing home.
Awaab’s Law holds housing associations to strict timescales for dealing with certain health and safety hazards, like damp and mould. For example we must investigate reports within 14 days and begin necessary repairs within 7 days of investigation where there’s risk of serious harm.
We’ve been working behind the scenes for the past year to prepare for the introduction of this law so we can work closely with you to tackle damp and mould issues if they arise in your home.
Dedicated damp and mould reporting
You can now raise damp and mould cases separately from general home repairs on MyRaven, this helps us prioritise and makes it easier for you to see the timescales and progress.
When you raise a damp and mould case, you can now:
- track the progress of your case
- book appointments
- upload multiple photos to help us assess the issue
- view a schedule of works
- see actions allocated to us as your landlord and you as the customer
These changes will help us respond sooner, take action more effectively and to keep you fully informed through the process.
Working in partnership
When you raise a damp and mould case we’ll:
- work together as tenant and landlord to look at options and agree an action plan
- produce a clear schedule of works for remedial action
- provide real-time updates through your MyRaven online account
- ensure long-term results by carrying out follow up checks at six weeks and 12 months after any remedial work has taken place
Learn more about damp, mould, and how to reduce condensation here.