Disrepair claims – be cautious of door knockers

We’ve recently been made aware that some customers have had people turn up unannounced to their home encouraging them to make a disrepair claim against Raven. These individuals often knock on doors claiming to be from a charity or even “from housing” saying they have a legal team, and they may ask you to sign documents promising to get repairs done or secure compensation.

Please treat individuals doing this with caution. Customers have told us they feel uneasy or pressured when approached at home to make these claims. While the offer might sound helpful, there are some serious risks involved:

• Some solicitors dealing with disrepair claims can take up to 60% of your compensation – that’s money meant for you.
• If you change your mind after the 14-day cooling-off period, you could be charged thousands of pounds in legal fees.
• You may be required to attend a court trial and be cross-examined, which can be a stressful and time-consuming process.

If you are unhappy with any aspect of our service, including how we’ve handled a repair, you don’t need to go through a solicitor to get issues sorted or even to claim compensation.

You can make a complaint with us – we’ll then investigate your complaint and arrange for outstanding repairs to be carried out. We do also offer compensation, where appropriate. Find out more about our complaints process – www.ravenht.org.uk/making-a-complaint.

If you’re not happy with the outcome of your complaint you can escalate your complaint to the Housing Ombudsman Service – this is free and independent. Importantly, no money will be taken from any compensation they recommend.

What to do if you’re approached by a person about disrepair claims

• Don’t sign anything on the spot.
• Ask for their ID and take note of who they are.
• Report it to us so we can investigate and inform other customers if needed.

If you’re unsure about anything, or something doesn’t feel right, please contact us on 0300 123 3399 or raise an enquiry through your MyRaven online account.