Fire safety

Fire safety - what can you do?

It's important that you make a Home Fire Action Plan and practice your escape plan so you know what to do in the event of a fire

Fire safety advice for residents in flats Fire safety advice for residents in houses and bungalows

Please also take some time to read this extract from the advice from the Fire Brigade for residents living in purpose built flats:

Escape route:

  • Be aware of where your fire exits are.
  • Have an escape plan, which you practice and make sure all members of your household know what it is.
  • The best route is normally the way in and out but have a Plan B in case it is blocked.
  • Keep communal areas and balconies clear so they don’t block your escape and cause a fire risk.
  • Always keep door and window keys where everyone can find them.


If your flat is affected by fire or smoke and your escape route is clear:

  • Get everyone out, close the door and leave calmly.
  • Don’t use the lift.
  • Call 999, give them your address details and let them know which floor the fire is on.


If your flat is affected by fire or smoke and your escape route is not clear:

  • It may be safer to stay in your home until the Fire Brigade arrives.
  • Find a safe room, close the door and block any gaps with soft materials to stop the smoke.
  • Go to a window and shout “HELP FIRE” and call 999.
  • Be ready to explain where you are in the building and the quickest way to reach you.


If there is a fire in another part of the building:

  • Your home should give you protection from fire – walls, floors and doors can hold back flames and smoke for approx. 30 to 60 minutes.
  • You are usually safer staying in your home, call 999, tell the Fire Brigade where you are and the best way to reach you.
  • If you are in the communal parts of the building leave and call 999.
  • However if you are unsure, feel unsafe, can see flames or smell smoke then leave your flat and exit the building.


And don’t forget to make sure you have a working smoke alarm and test it regularly - if it is faulty contact us as soon as possible on 0300 123 3399

You can find more fire safety information on the London Fire Brigade website.

Make sure you're safe and know your plan.