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Legionella inspections and access to your home

We undertake several different types of inspections, such as six monthly checks and two yearly risk assessments, as well as cleaning and disinfecting specific properties, all in accordance with government guidance to reduce any potential risks.

If you are contacted by us or our specialist contractors regarding Legionella matters please allow access for a required inspection. This will enable us to control any Legionella risks in your home and keep you healthy and safe. Under your tenancy agreement, you are required to allow us such access if given a reasonable notice period.

Report a health and safety concern

What you can do to help

  • Allow us access to your home when we need to carry out water hygiene safety checks or works.
  • Run any little-used or unused water taps and showers on a weekly basis (turn on for three minutes).
  • When returning from holiday, run all of your taps and showers gently for three minutes. Flush your toilets a few times with the lid down.
  • Keep taps and water outlets free from limescale – especially inside the spout of taps.
  • Descale showerheads at least once every three months.
  • Your hot water thermostat must be set to 60°C so that the water reaches your taps above 50°C. If you have problems with your hot water system please call our gas certified engineers Smith & Byford on 0800 917 8335.

Suspect a problem with your water?

Please report this via the MyRaven customer portal.

Report a health and safety concern

The hot and cold water in your home is your responsibility, but if it is confirmed that your water is contaminated then we will treat all appropriate systems.

Common questions answered

You cannot catch it by drinking water, only by breathing it into your lungs.

No, it occurs in natural water sources like rivers. Your mains water supply is treated to control bacteria so your water tap is very likely to be safe. However, stored hot and cold water between certain temperatures can contain the bacteria.

Legionella bacteria grows between 20°C and 45°C. The risk of contamination is particularly high in:

  • Water tanks and systems in which water is stagnant and/or recirculated, meaning hot and cold water systems are an ideal environment for Legionella to grow
  • Water droplets or aerosols produced by whirlpool baths or showerheads
  • Mist and spray dispersed into the air
  • Rust, scale, sludge and biofilm (slimy coatings that grow in water systems) that ‘feed’ the bacteria.

Your hot water thermostat must be set to 60°C so that the water reaches your taps above 50°C. Please be careful – this is very hot and you could scald yourself. Your cold water should feel really cold – much colder than room temperature.

Older adults, the very young, smokers and those with chest or lung problems or weak immune systems. If you are undergoing treatment that weakens your immune system (like chemotherapy) or suffer an autoimmune disorder you must take extra care. If in doubt, consult your GP.

It’s like flu, with symptoms including high temperature, headache, muscle pains, fever, chill, coughing, shortness of breath and chest pains.

Don’t panic – make an appointment to see your GP. You are highly unlikely to catch it, especially in the winter months when the water in your tank is usually a lot colder than 20°C. If your GP diagnoses that you have Legionnaires’ disease, please contact us.

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