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We are a registered social housing provider which means the way we set most rents is regulated and follows a government formula to limit increases.

Depending on when your home was built and how it was funded, rents can vary from around 50-60% of local market rents (known as social rents), to around 80% of local market rents (known as affordable or sub-market rents). Your rent increase letter will explain which type of rent you have.

The government formula is inflation plus a maximum of 1%. The inflation rate in September each year is used for this calculation.

As well as this formula, there are caps, or maximum rents for each type of property and area. We will always try to keep increases as low as possible to remain affordable.

Following four years of rent decreases by 1% from 2016-2019, the government started allowing rent increases in 2020 to cover increased costs.

The figures below set out the increases from April 2022 as per the type of tenancy you have with us:

Social– 4.1%

Affordable- 4.1%

Keyworker/ Intermediate- 4.1%

Temporary Accommodation- 4.1%

Fair Rent- 4.1%

  • Monthly tenancies: changes applied from 1st April 2022.
  • Weekly tenancies: changes applied from 4th April 2022.

Each year, we will give you four weeks or a month’s notice, depending on your tenancy type, and therefore letters are posted in late February to allow for this.

Most tenancies are charged rent 52 weeks of the year. Some homes that originally transferred from Reigate and Banstead Borough Council are charged for 48 weeks of the year and have four rent free weeks. The total annual charge is the same for similar homes at social rents, just split over 48 instead of 52 weeks. If you pay monthly this will have been calculated to allow for rent free weeks. The rent-free weeks over the next 12 months are:

  • w/c 21st March 2022
  • w/c 28th March 2022
  • w/c 26th December 2022
  • w/c 2nd January 2023
  • w/c 20th March 2023
  • w/c 27th March 2023

You need to pay your personal water charges and all other personal utility bills yourself unless these charges are included in your service charge.

Until March 2021, some customers in Reigate and Banstead paid water rates within their service charges. From April 2021, this changed and you now need to pay SES Water (SESW) directly.

If you have any questions about your water charges, please contact Sutton & East Surrey Water on 01737 305850 or has been blocked due to your cookie preferences, you can change those by clicking on the cookie button on any page.
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