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We need to get maximum value for money from our homes and other properties we own, as well as our income and our people.

By getting the most from these we can then meet our main purpose which is to provide good quality homes and services to those who need them most.

At the same time, we need to gain extra value from the contracts and relationships we have with our suppliers.

2020-21 highlights

84%

Overall tenant satisfaction with Raven

Service

Our customer service excellence accreditation was retained in 2020

1,000

Customers supported with benefit and debt advice

£10.3m

Value of social return*

*Social return on investment is a method of accounting for a value creation by assigning a cash value to the social benefits.

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