How do I register on the MyRaven customer portal?
Registering is quick and easy. Use the below ‘Register’ button and follow the onscreen instructions. You will need to use the email address you have already given us. You will also need either:
- Your ‘Tenancy reference number’ which is a 7-figure number and will begin with the numbers ‘50’ e.g. 5012345
- Or your ‘Agreement number’ which starts with a ‘T’ e.g. T000054321.
If you cannot find either of these, please refer to your tenancy agreement or contact us and Customer Services can help.
You will then be sent an email with a link to activate your account. Once done, you’ll be able to log in straight away!
This quick video shows you how easy it is:
How do I change my password on the MyRaven customer portal?
You can change your password using the following link. Note, you will need to know your old password to do this.
What happens if I've forgotten my MyRaven password?
You can recover your password using the following link.
What happens if my account on the MyRaven customer portal is locked?
After 10 failed attempts on a smartphone or 5 on any other device, you will be locked out of your account for 15 minutes, after which time you will be able to attempt to login again.
How do I change my contact details on the MyRaven customer portal?
You can change your contact details using the following link.