Joined Raven in 2010. He started his housing career working for house builders before joining Gloucestershire Housing Association as development director, later becoming its chief executive. He ha s also held posts as chief executive of Oxford Citizens Housing Association and managing director of Home Group. He has been vice chair and is currently a director of Placeshapers, a national network of over 100 housing associations. He has been a non-executive director of two housing association, an ‘arms-length’ housing management organisation and a variety of regeneration bodies, which is where his passion lies. He is currently a non-executive director of Two Rivers Housing Group. Jonathan has a degree in geography, a degree in town planning and a Master of Business Administration degree.

Joined Raven in 2019. He has worked across the public sector in Surrey, Sussex and Hampshire, including finance roles within local government education, children’s services and adult social care departments. Before joining Raven he was director of finance for Sussex Police from 2010 and director of finance within Surrey and Sussex Healthcare Commissioning from 2016. Both roles included responsibility for I.T., procurement and estates. Mark is a qualified accountant and member of the Chartered Institute of Public Finance and Accountancy.

The Resourses Directorate, led by Mark, includes Omolola Adedoyin, Head of Governance, who is responsible for Consumer Standards at Raven.

Joined Raven in January 2023 from SSE Energy Services, part of OVO energy, with 25+ years’ experience in the energy sector, including 10+ years’ service as a non-executive director. Natalie’s expertise is in leading transformational change by developing a customer led strategy and building high performing teams. She serves as an internal advocate for improving customer and employee experience and a mentor for aspiring manager and leaders. At SSE, Natalie led change by using customer insight to identify what really mattered to customers and implemented a way of working that changed the organisation’s culture to one driven by the customers’ priorities. Prior to that, she was Director of Metering, leading the transformational change in readiness for the national deployment of smart meters. As part of Raven’s Executive Team, Natalie uses her drive and passion to make a real difference to each and every customer as part of Raven’s ongoing transformation of the way services are delivered to customers and communities. 

Natalie Flageul, Executive Director of Customer Experience

Joined Raven in March 2018 from Saxon Weald Homes where she was head up Development Delivery and Sales. Ali’s career has been property focused and she has held a number of roles across development and sales and provided consultancy services to Local Authorities. She is an advocate for improving the efficiency of the build process and is Chair of Building Better. Ali is a Board member of the Good Homes Alliance and committed to improving the sustainability of housing association stock as well as building sustainable and affordable homes. Ali is a Chartered member of the Chartered Institute of Housing, a full member of the Association of Project Managers and qualified in programme management.

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