Ways to contact us
Call us
0300 123 3399
Monday – Friday, 9am – 5pm*
24/7 for emergencies
*Please note, our Customer Hub is closed on Thursdays from 10-11:30am for staff training. Emergency support is available during this time.
For boiler servicing or gas repairs, please call Sureserve Compliance: 0330 002 1169 (prices dependent on provider)
MyRaven
Using your MyRaven online account is the quickest and easiest way to get help and keep track of progress. You can:
- Report a repair
- Change an appointment
- Pay your rent and charges
- Tell us about anti-social behaviour (ASB)
- Make a complaint
Contact us form
By asking a few quick questions on the contact us form, we can understand straight away what your enquiry is about and make sure it gets to the right team, helping you to get the support you need as quickly as possible.
We’re here to support you
Please respect our colleagues – our teams are here to support you. We don’t tolerate any forms of harassment, including sexual and racial harassment, towards any of our Raven colleagues. Any harassment of Raven staff will be taken seriously and dealt with appropriately.
Our offices are closed to visitors, unless you have an agreed appointment. If you need help, then please call us, complete the online contact form or raise an enquiry through your MyRaven online account.
Our postal address is:
Raven House
29 Linkfield Lane
Redhill
Surrey
RH1 1SS
Emergency repairs and anti-social behaviour
To report an emergency repair or urgent anti-social behaviour outside of office hours (9am – 5pm) please call 0300 123 3399 and follow the instructions.
What is an emergency?
An emergency is something that:
- Puts you or others at immediate risk
- Could cause serious damage to your home
- Makes your home unsafe to live in
For example:
- Uncontrollable water leaks
- Complete loss of power or water
- Broken lifts
- Fire or flood damage
- Major structural damage
- Offensive of racist graffiti
- Smoke or carbon monoxide detectors not working
- Serious anti-social behaviour that poses immediate threat (always call 999)
If your issue can safely wait until the next working day, it should not be reported through our out of hours service.
You can use your MyRaven online account 24 hours, 7 days a week to report non-urgent repairs and anti-social behaviour.
Press and media enquiries
If you have a media enquiry please contact Sarah Thomas at See Media on 0121 827 6625 or email raven@see-media.co.uk.