About your home

The Lease

The terms of the lease on each property set out the rules which ourselves and you as the owner must comply with. The lease can only be changed by agreement between yourself and us or via the tribunal. The lease will require you to pay for certain services provided. It will also entitle you to quiet enjoyment of the property. The lease grants us the rights to inspect the condition of the property and access for any repair works needed.


Consents & Alterations

Our leases mean there are things you need our consent for. These include keeping pets in the property and making changes to the property. Depending on the consent you require, you may need to pay an administration charge for our time reviewing the request. If you are planning on carrying out work to the property please contact us before you start to check if you need consent.


Sub-letting Your Property

Most of our leasehold properties can be sub-let but we will need a correspondence address and contact details for you. Please note shared ownership properties or properties in our leasehold schemes for the elderly cannot be sublet. This could lead to legal action being taken against you.


Repairs and Maintenance

We are responsible for structural and communal areas of the blocks of flats. You as the leaseholder, are responsible for the interior of your property.

If you want to report a repair we need to sort out, you can do so here or by calling our customer services team on 0300 123 3399.

If you have a Shared Ownership home, then structural repairs may be your responsibility. We would still be responsible for the building insurance.

If you are concerned about damp within your property advice can be found here. We would usually be responsible for structural causes of damp but you may be responsible for resolving other causes.



If you are a shared owner, you can buy more shares in your property, usually up to 100% ownership. To do this, a formal RICS valuation is needed to set the price and there is a timescale of 12 weeks to complete. For more detail about this or to start the process, please contact the team.


Extending your Lease

Most leaseholders have a statutory right to extend their lease but we may also be willing to grant extensions outside of the statutory process. To extend your lease, you would need to pay our costs as well as the premium for the extension.

Due to the complex nature of the calculation, our team cannot advise you over the phone of the likely cost of an extension. However, if you wish to discuss how to undertake an extension please contact us on 0300 123 3399.