Putting customers first for eight years


Raven has successfully retained its accreditation for ‘Customer Service Excellence’ (CSE) for the eighth year in a row.

The CSE accreditation sets Raven aside as an organisation that puts its residents first and strives to provide first class customer service personalised to what residents need.

The CSE accreditation is awarded to public organisations which can prove they know and understand their customers. It’s also awarded for delivering high quality, timely services which are always improving.

The two-day formal process involved an assessment for Raven against 19 different requirements including understanding of customers, access to customer information and handling of complaints.

Out of the 19 areas, two were marked as ‘compliant plus’ standards – a higher standard awarded for areas of outstanding performance.

Joanne Silner, Raven’s Customer Services Manager, said: “We have proved once again how consistently excellent our customer services are. This year, we are particularly proud of achieving the two ‘compliant plus’ standards.

“We stood out for our commitment to developing and delivering customer-focused services through our recruitment, staff training and development policies.

“We were also recognised for our approach to using the data we have and collect on residents to influence processes, policy and service planning.

“Thank you to our staff who are committed and motivated to doing a great job every day and to those involved in the process for being professional and enthusiastic throughout.”

For more information please call 0300 123 3399 or email marketing.account@ravenht.org.uk